Return Policy

SOFTOPPER® CONSUMER RETURN POLICY

We want you to be thrilled with your Softopper® purchase. We are committed to providing you with the highest quality products possible, worthy of your trust and confidence.

If, for any reason, you have concerns, questions, or need assistance with a product, please reach out to us: Contact Us before returning it. We have found that when a product is not working as expected, a few adjustments or corrections can often set things right.

You may return a Softopper® product within 30 days of your purchase, provided it is in its original packaging and includes all original packaging. Please take note of our Exclusions on Returns: We cannot accept products damaged due to negligence, abuse, or misuse.

IMPORTANT: ALL RETURNS MUST REFERENCE AN APPROPRIATE RMA (RETURNED MATERIALS AUTHORIZATION) NUMBER, WHICH MAY BE OBTAINED FROM A SOFTOPPER® CUSTOMER SERVICE AGENT AT #800-810-7227, VIA LIVE CHAT, OR BY EMAILING [email protected]. PLEASE WRITE THE RETURN AUTHORIZATION NUMBER BELOW OUR ADDRESS ON THE BOX’S OUTSIDE. ANY RETURNS WITHOUT A VALID RETURN AUTHORIZATION NUMBER WILL BE REFUSED.

RETURN POLICIES

  • Please call us at 800-810-7227 via Live Chat or email us at [email protected] for an RMA and assistance. Returns must have an appropriate RMA (Returned Materials Authorization).
  • When returning a product to Softopper®, please return all parts in their original packaging. All products must be returned in their original box and include all original packaging materials.
  • Unopened products and, therefore, in NEW condition are subject to a restocking fee equal to 5% of your order. If the merchandise has been used or damaged, the return will be subject to a restocking fee of 15%.
  • Original shipping, return shipping, taxes, and handling costs are non-refundable.
  • Refunds for installation are not permitted once services are rendered.
  • Softopper® must receive returns within 30 days of RMA authorization.
  • Please allow 10–15 business days for us to process a return after it arrives at our offices.

EXCLUSIONS ON RETURNS

  • We cannot accept damaged products due to negligence, abuse, or misuse.
  • We cannot accept products not used by their documentation or installation instructions.

RETURNS OF DAMAGED SHIPMENTS

If you receive a damaged package, please get in touch with Softopper® customer service
at [email protected] within 30 calendar days of receipt of your package for assistance.

Regarding damaged shipment claims:

  • Please be prepared to describe the damage and provide photographs.
  • Once photographs have been captured, please open the box with the inventory of what is still inside and photograph any damaged parts.
  • Softopper® will replace any of the parts listed under a warranty.
  • Returning a damaged shipment will follow the same procedure and policy as above.

If you meet all the specified criteria and purchased your product directly from our website, please log in to your account HERE to initiate the return process. If you do not have an account yet, please sign up for one, and we can link your order(s) to your account.