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All Softopper Products
Google Rating
4.0
Based on 128 reviews
Softopper
4.0
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Larry Logger
18:36 13 Jun 21
2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Brett Lyon
00:21 08 Jun 21
Totally unhappy with this company. It’s been over a month of delays and excuses that they are just a small company and can’t keep up with orders. Today I just got another email (the day the last email said it would ship) stating it’s not going to ship for another couple weeks.Softtopper, maybe stop taking orders you can’t fulfill and work on your current obligations.So far this company has been nothing but an overpriced let down. Tip: when reading reviews on this company, make sure you sort them newest first. Over 2 months now, no topper and judging by the latest reviews, I think the company is going under.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
N Hensley
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Neil Miller
16:17 05 Apr 21
After my first order did not arrive, due to FED EX, they quickly sent me a second one out. I was unable to install Softopper due to having a decked system in my bed. They were very helpful and allowed me to return item without issue and issued me a full refund.
Mike Rowell
11:11 05 Apr 21
Topper was backordered! Customer service was top notch and handled it very well. Expedited the shipment once they had all the parts. Excellent job!
Cabo Mike
13:06 01 Apr 21
The customer service is horrible. I've left emails, messages with little to no response. When I order a side panel replacement 3/5/2021, I sent pictures to make sure I received the correct panel. I received the wrong panel so I sent more pictures on 3/15 and they still couldn't figure it out.I sent the wrong panel back on 3/19.I left another email and message today 3/31requesting a refund. To avoid any more aggravation I'll spent $1200 to buy a new soft top from a competitor.3/31 UPDATE - I received a refund after posting this review.
Mark Hallworth
03:25 06 Mar 21
Installed in about an hour, and managed to get the frame turned around, easy fix given the design. Nice looking top, wish it was either canvas or matt to match, but great fit and no noise from the back. Storm blew through and this proved water tight all night. Definitely adds a bit of flexibility to how I can use the Jeep. Thanks.
Dean Nuckles
20:04 25 Feb 21
Purchased a gray softopper for my 87 toyo 4runner and converted it for the first time in 2010. This top has been so versatile and I have had many compliments on this vehicle.My yota is gray with factory chrome wheels. Recently an ice storm ripped a side window. My insurance will now buy me a new black top as I am running blackout wheels. Hope I get another 11 years on this one. A well built product. I run mine with the side curtains rolled up during the summer months. A great off road look. Thanks softopper. 02/2021.
john payne
23:57 23 Feb 21
Great customer service and fast shipping great product was not sure about gray on my tundra truck but after getting it an installing it in less than 45 minutes happy I did .lots of compliments an interested people .highly recommend. J.P.
Dan Peterson
20:02 23 Feb 21
Awesome product. We travel a lot in environments ranging from hot (100F+) and dry, to cold (-20F) and snowy, and our Softopper does awesome in all conditions. Keeps almost all moisture out in the rain/snow--the material is totally waterproof and water only gets in at the corners where the topper meets the truck bed. We've slept in the back many times under the Softopper and when sitting still, no moisture gets in at all. Very durable at highway speeds, even in Montana with 80mph speed limits. Handles big snow loads when parked outside without any worry. Difficult to put up in the cold, as the material can't stretch as much, but can be done. Fuel economy does suffer at higher speeds due to wind resistance, but that's a small price to pay for the convenience. Only take a couple minutues to put up and take down. I strongly recommend getting the cover for when it's down. Very importantly, the service and support from Softopper is awesome.
David Punch
18:47 16 Feb 21
Would have given this product a 5 star, but quality department missed inspection of the last button snap at the drivers side rear. The button is about a .25” to close to the other and you can’t stretch the material enough to snap it on. Every time I look in the mirror I see the very end of the topper not flush with the truck bed. Other than that great product.
Thomas Barfield
13:25 12 Feb 21
EDIT: Thanks for the response, softopper. All interactions with customer service team have been top notch! I do understand the logistics issues with offering multiple configurations.Hope to see some of the roof racks that work in conjunction with the topper offered for RAM in the future.The overall fitment and quality is good, but there's a few items that could use improvement.PROS:- Overall good fit- Fabric is top notch quality- Installation is simple, good instructions.CONS:- The two piece bedrail design has no way to keep the square tubing aligned and the two parts I found tend to rotate a bit.- The frame contacts the truck bedrails slightly when folding the frame down.- Front window isn't nearly as snug as the rear, sides, or top. This is probably due to the design avoiding drilling or modification to the truck, but it feels a front cross bar design similar to the rear with snaps would help. It's possible realigning the velcro window would also help.- Unable to substitute fabric windows in place of vinyl. This is the most frustrating items as it's started that the windows tend to crack in sub 40F temps. As someone who intends to use mostly in Michigan winter, I fully expect to have these fail. Why wouldn't it be possible to order the fabric windows in place of the vinyl as they are all modular?
Marco Cisneros
05:00 09 Feb 21
We were hesitant at first to install a cover on the new Tundra Crewmax, but agreed on the Softopper. We figured the Softopper would be easy to install, use, remove, and store with very little effort compared to a hard top, based on all of the reviews and user online videos. Fortunately, all of the reviews were correct and accurate! We are more than happy with the purchase. We ended up buying the gray for our cement gray truck (see photo).A few things to keep in mind...— The installation and Softopper hardware DO NOT interfere with our Decked drawer system. They actually compliment each other nicely. This is important because we had trouble finding other people who had both a Softopper and Decked drawer system and crossed our fingers that it would work.— With the Softopper, the 3rd rear brake light (above the rear window) is mostly blocked. It’s not a big deal for us personally, but something worth mentioning if safety is your thing. I bring it up because it then obviously blocks the tailgate light, so it’s pretty dark inside the Softopper at night. We threw an LED light back there to solve that.Overall, we’re very happy with the Softopper.
Coe B
04:34 05 Feb 21
Just bought the “Softopper” for an out of state trip anticipating rain in order to keep our luggage out of the weather. Used the install video on the website which worked out great ! It poured cats n dogs the entire trip and minimal water got inside the bed of my truck, keeping in mind , I didnt have time to do the seam seal which is recommended. I received lots of compliments on how nice it looks and I am completely satisfied with it. I folded it back down after my trip and it is as easy as the installation video shows even considering I have a jacked up 4 X 4 ..
Dirck McBurnie
23:45 27 Jan 21
Had an issue with the incorrect bed clamps being sent for my tacoma (first gen) and called to let them know. They took care of it right away and sent it faster then they said they would. High quality product and excellent customer service.
Peach Falace
08:44 27 Jan 21
I love how tough and clean the product looks!.....I like how it is easy take down and just how versatile it is!I love how easy it was to install.Now for the things I didn't like........You now have a huge blind spot..... in a pretty important location when merging lanes.Other then that and the fact that they failed to send me all of the parts needed for install I dig it and am looking forward to the adventures, if I could redo it I would have went with bestop because of the side windows that would have helped with the blind spot issue.
S A
22:05 21 Jan 21
Loved it so much getting a new one for the new truck! And the customer service is great!
Jerry Zimmerschied
03:25 19 Nov 20
Received our softopper and within 2 hour were finished installing it. This is one of the few products that Judy is completely satisfied and happy with! We are looking forward to years of fun. THANKS Jerry Z
Tom Beckendorf
18:19 13 Nov 20
I recently purchased a soft topper for my 2006 Toyota Tacoma and absolutely love it! The instructions were very well thought out, the pictures were clear, to the point, and very easy to follow. I ordered my topper on Nov. 10th and it was delivered on the 12th across the State of Colorado! Incredible! I looked into buying a hard shell topper also but being 62 yo and single, I decided that the light weight of the soft topper would make it much easier to remove if needed. Thanks for making such an awesome product!Tom
Stephen Brown
23:10 21 Oct 20
If you’re trying to decide between Softopper and “the other guys”, go with Softopper. Customer service is at a level for other auto accessory companies to aspire to. Premium product and premium service.
Rather LiveInKeyWest
22:38 04 Oct 20
We purchased a Softopper top about three years ago, and have found it to to be very easy to install, remove, and use as a safari top for our 2005 Jeep Wrangler TJ. Excellent product and customer service.Given the strap configuration, i though the top might really rattle when the windows were off, but it does not bang about all that much even when on the highway at 70mph. Happily surprised by that.The rear, driver's side corner has a little bit of slop in the canvas, but I think that is due to aftermarket speakers -- no sound bar going across the top -- which means that there is a bit of extra demand on the center strap.The price was right and the product meets expectations. would purchase from here again
Chris Buddy
20:28 17 Aug 20
Very cool product! The best out there.
Jeff Hertz
04:05 28 Jul 20
I previously had a hard topper on my last truck, but wanted something more versatile for my new rig. I was so happy to find out that Softopper was located just up in Boulder-always great to shop locally. And I love that they make their toppers here in CO. Ordering was very easy and their customer service was very helpful as I didn’t leave myself quite enough time and was concerned about it arriving in time for my camping trip.It arrived last week and I finally got a chance to install it today. The installation video is very helpful and I was able to install it in less than an hour. It looks great and I love that it’s convertible, removable and most of all, looks super cool. So yes, I couldn’t be happier with my purchase. Now for some fun adventures!!
The other Guzee
16:09 18 Jul 20
Nice and easy.
Mark
20:12 24 Jun 20
I ordered one for my 2018 Silverado 2500 Crew Cab and it was mistakenly sent to the billing address in a different state. They overnighted another one directly to me instead of making me wait for the first one to be rerouted. BIG time saver. I installed it in under 2 hours after I received it and the fit and finish is great. Big Thanks to Softopper!
Bullet Park
14:16 22 Jun 20
Just installed on a 2020 Tundra, easy install, have had several hard rains--stayed bone dry inside the bed(I did seam seal before install). The directions were great=---not written by a Chinese, very detailed and easy to comprehend. I have now owned both Besttop and Softtopper. The Soft Topper wins hands down. Easier install, better fit and finish, super easy to fold down or remove, made in USA.
Eriks Rumbergs
18:25 04 Jun 20
Isaias Perez
14:15 27 May 20
Ordered on Tuesday, arrived on Wednesday installed that same day and Thursday took off to California from Colorado and right back to Colorado on Monday. Thru mountains, desert and high winds the Softopper didn’t budge! No extra noise, it didn’t move around overall a great great product.
Tilor Teegardin
00:19 17 May 20
I bought a Topper for my 2019 Ram Crew Cab Long Bed and love it! I had a fiberglass top on my previous truck and found it to be limiting on hauling certain items. I’ve had many fiberglass tops over the years and have had several Jeeps so I understood what this top could offer. I installed it and I’m extremely happy with the fit and finish of the topper plus the ease of use. This will allow me to have much more flexibility with the bed of my truck as well as be a good place to haul my dogs and keep them safe as well as out of the elements. This is just the beginning of my softopper use but I’m sure it will have so much more impact on the way I haul things. I absolutely love this top!
Justin Reece
15:24 09 May 20
I have had a Softtopper on my truck for 11 years and it's is stood the test of time. I love it! Going to buy one for my wife's Tacoma!
Scott Bauer
17:31 30 Apr 20
I have had several Best Tops over the years with an old Jeep as well as for a couple truck. This is the first time I have purchased a top from Softopper and it is a great product. I felt that it was easier to install and the truck top lies a lot flatter went folded down. The top is great, but the service was excellent. Amy was super helpful in taking care of me on the phone, and I thank her for her help. Great product and great people, a combination that makes me want to buy more toppers, too bad I don't own a lot more trucks.
Thomas Ward
15:58 31 Mar 20
Love my softopper! Great for camping in the back of my truck. I can button it all down and be dry, but within a minute have all the sides up and getting airflow.I was recently on a trail and got stuck in a couple feet of snow. I had to get my shovel and traction boards out of the back over and over - it was awesome to just roll up the sides and take off the back so I could just reach in instead of having to open the back each time. It was also the first time I drove 70+ with the sides and back open.... zero issue. The topper is the best thing I've done to my truck!
Ransom Gates
04:29 19 Mar 20
I recently purchased a softopper and am mostly pleased with it! It was easy enough to install and I like the look of it. It’s completely fine for covering the bed, but my main complaint is it’s really easy for my dogs to break out of since only buttons and velcro hold the canvas down. It would be nice if there was a more secure way to hold it together.
Alex Blair
17:10 13 Feb 20
Haven't had the Softopper long (2 months), but the fabric has held up well. The back window cracked on a very cold morning which I was slightly disappointed about. Customer service was all over it sending me out a new back panel in 2 days. Sadly, that new panel got stolen. Knowing that was not Softopper's fault, I ordered another one. But, Softopper went above and beyond, sending me a brand new panel once again! This time I got it delivered to my work address to prevent theft, but the fact they did this without a second thought was great. They also gave me some tips to fold the fabric and not the window itself to prevent cracking in the future. I would recommend Softopper 10/10 times.
Rex & Julie Moore
19:06 27 Dec 19
Excellent customer. I needed to exchange a back window and the one I ordered was the wrong size. They got me the correct one and even helped to install it.
tony basile
15:47 18 Nov 19
I was looking for canopies since I bought my truck. After a couple years with a rollup tonneau, I really wanted more dry storage. Softopper really nailed it with a system that is easy to install, doesn't move around or make noise on the highway, is easy to access, and is easy to remove.Have a dry bed for winter camping is killer. I highly recommend the Softopper.
Jeannie Marie Knowlton
19:33 04 Nov 19
My husband bought me one for my '12 Tundra XSPX 3 years ago. First we were very impressed by the quality. Super easy to set up... way more convenient and easy to handle than a hardtop. Folds away with ease whenever! People ask me all the time if they can take photos, we always highly reccomend.
Edward Phillips
15:55 17 Sep 19
I wanted a topper covering the bed of my Chevy Colorado. I thought about a hard shell topper but I like the idea of a topper that can fold back and store easily in the garage if I need it to. This is a quality product that I hope will last several years if taken care of.
Pace Clyncke
14:59 21 Aug 19
The people who work here are amazing. I got my topper 4 years ago and had to replace the back window yesterday. They remembered who I was and had the window ready in a matter of minutes and even replaced a snap for me. Highly recommend the product and the company
Bob Lichens
14:16 02 Jul 19
Been running their topper on my F250 since 2008. Works flawlessly, and the customer service is fantastic. Will buy again on the new truck ( hopefully soon)!
RideParkLive
01:25 02 Apr 19
GREAT Product Great Service Super 😎 Functional @RideParkLive
John Alberti
13:33 05 Mar 19
I tow a 5th Wheel with my f250 pickup. I had a tonneau cover and it led to nothing but frustration. No room in my truck bed. I started researching folding truck caps. After 3 months I decided to purchase the Softopper. I am so pleased with my choice. The Softopper fit perfect. Installation was easy and took about an hour. The top is well made. All the seams are tight. All the parts fit. The material of the top is durable and strong. I have so much room in my bed, I'm making a camping system. I live on a military base and have been asked about the top many times. It's a great look for my truck. I am looking forward to many years of use from this top. Very Happy Customer
ZV Digital
20:27 15 Feb 19
An essential for Rebel and Raptor owners. Softopper has converted my truck into a multi function vehicle. The company has world class customer service. If you appreciate quality this is the ultimate product. I can convert my truck into a modern day camper if needed.
Glenn Vargas
18:58 27 Jan 19
I bought a Softopper just before Thanksgiving due to the weather forecast for my 04 ' RAM 1500, they were able to arrange overnight service since I was leaving next day. Great product. It too me about 2 hrs. to put it on, and I had to get a neighbor to help me pull it into place/snaps due to the cold weather. Really happy with it.
Grant L
05:47 12 Jan 19
Well after saving up I finally got one of these for my 1st gen 4Runner. First off I’m very happy that they make one for my model and a lot of other models that don’t have a lot of other options for softops.The had some questions up front and emailed them and got a very quick response. The top also came extremely quick as well.To add to that, the top itself is very well designed and made. Install went pretty well with only one hard part being the bending of the cab rail. I was able to get that to work by cheating it as much as I could to the unbolted side and using a large c-clamp or two (put felt pads on them and be careful not to damage the rail or your interior or exterior plastic trim pieces.) After that the rest was easy.The top position options are great and just what I was after. Sometimes I sort of wish the sides zipped off instead of just rolling up but it would be more of a pain to remove them and put them on anyway if they did. Otherwise excellent quality and service and even a decent instruction manual. I do wish it were slightly cheaper but I’m not complaining too much because of the quality. Happy customer overall.
Robert DeWeese
23:47 20 Nov 18
went there today for a softop for my tundra, they installed it in 45 min showed me how it works, experience was great.
Kirk Petre
23:13 09 Nov 18
Purchased A Gray Softopper with storage bag for my 2015 Ram Crewcab with 6.5' bed. A rep from Softoper emailed and texted me to be sure I measured correctly, and to let me know it had shipped, and to give me a tracking number. Amazing Communication. It arrived Next day as promised. Easy directions, and I installed it, BY MYSELF, in 45 minutes. Perfect, CUSTOM FIT. I would recommend this company, and would give the Topper 5 Stars in initial quality, and see no reason why it will not last. VERY REFRESHING to deal with PROFESSIONALS on an internet purchase...
A T Monie
12:14 25 Oct 18
I'm waiting like a kid at Christmas for my topper that i ordered yesterday lol. but i just had to write this review for the AWESEOME service I received from them in getting it to me! And if their product is anywhere close to their service I know i will be happy.
Peter robbins
17:54 06 Oct 18
Softopper is awesome! I can put it up in a few minutes and take it down in less time. It makes my truck much more functional. The folks in Boulder were very helpful !
Lindsay Lefaivre
13:10 06 Oct 18
Top quality product and service. I've had my Softopper for 8 years and absolutely love it. Fast delivery to Canada.
Jeff Bort
21:35 05 Oct 18
I did a lot of research before purchasing a top for my 2016 F150. I called a few times with questions, each time customer service was extremely helpful. Quality is great, easy installation, and very versatile. By far one of the best automotive aftermarket purchases I have ever made.
Rye Guren
19:05 05 Oct 18
Great quality and price! I had one on my 86 4Runner, and always got comments on it. Super easy to fold the top down or just unzip the sides and go safari style. Will definitely buy from these guys again.
Ben Steinbruegge
18:31 05 Oct 18
Awesome product. East to install and use. Like the versatility it provides compared to camper shells or tonneau covers.
Jeff LaBelle
17:56 05 Oct 18
I love our Softtopper! We've had one on our 89 4Runner for 8 years now and it looks amazing still. We a lot of hard off roading, blazing through tight brush on a regular basis and it still looks new. This really is the best thing I've done for my 4Runner. There is nothing like rolling up the sides and back and enjoying the weather, but if the weather turns, it takes about 1 minute to roll it down and and be completely protected from the elements. We live in Arizona and there is ZERO fading - we couldn't be happier and look forward to many more years of enjoyment with our Softtopper!!
Tracy Snapp
17:55 05 Oct 18
Bought one for a 2015 Tundra CrewMax. Fantastic product! I can put it on or take it off by myself in less than 10 minutes. Folds up and stores in the storage bag easily on the wall of my garage. Customer service has been great, and I love that it’s USA made.
Lee Sowers
16:19 22 Sep 18
What a pleasure it is to deal with a business that understands what customer service is all about. I purchase a used Softopper for my truck. I had zippers replaced at the location in Boulder. They fixed my topper as close to new as possible, helped put it back on and charged a very reasonable price I am very pleased with the product and company. I would highly recommend Softopper.
Jason Bogstie
03:54 12 Jul 18
What a wonderful company to deal with! I placed my order on Friday evening (after their business hours) and my softopper was shipped and delivered that Tuesday.The softopper is very easy for one person to install. It's even easier with two people. The material is quite obviously high quality and well-manufactured.So far, the softopper is performing well! There is no road noise and everything in my truck's bed is well-protected. I intend to convert my bed into a camper, and I have complete faith that my softopper will meet the demands I intend to place on it. What a fantastic product and company! A+
Jerome Moreau
21:00 18 Jun 18
Great service and quality products!
Softopper® Truck Bed Cap
Models for 1,873 Trucks
$779.00
MSRP:
Google Rating
4.0
Based on 128 reviews
Softopper
4.0
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Larry Logger
18:36 13 Jun 21
2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Brett Lyon
00:21 08 Jun 21
Totally unhappy with this company. It’s been over a month of delays and excuses that they are just a small company and can’t keep up with orders. Today I just got another email (the day the last email said it would ship) stating it’s not going to ship for another couple weeks.Softtopper, maybe stop taking orders you can’t fulfill and work on your current obligations.So far this company has been nothing but an overpriced let down. Tip: when reading reviews on this company, make sure you sort them newest first. Over 2 months now, no topper and judging by the latest reviews, I think the company is going under.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
N Hensley
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Neil Miller
16:17 05 Apr 21
After my first order did not arrive, due to FED EX, they quickly sent me a second one out. I was unable to install Softopper due to having a decked system in my bed. They were very helpful and allowed me to return item without issue and issued me a full refund.
Mike Rowell
11:11 05 Apr 21
Topper was backordered! Customer service was top notch and handled it very well. Expedited the shipment once they had all the parts. Excellent job!
Cabo Mike
13:06 01 Apr 21
The customer service is horrible. I've left emails, messages with little to no response. When I order a side panel replacement 3/5/2021, I sent pictures to make sure I received the correct panel. I received the wrong panel so I sent more pictures on 3/15 and they still couldn't figure it out.I sent the wrong panel back on 3/19.I left another email and message today 3/31requesting a refund. To avoid any more aggravation I'll spent $1200 to buy a new soft top from a competitor.3/31 UPDATE - I received a refund after posting this review.
Mark Hallworth
03:25 06 Mar 21
Installed in about an hour, and managed to get the frame turned around, easy fix given the design. Nice looking top, wish it was either canvas or matt to match, but great fit and no noise from the back. Storm blew through and this proved water tight all night. Definitely adds a bit of flexibility to how I can use the Jeep. Thanks.
Dean Nuckles
20:04 25 Feb 21
Purchased a gray softopper for my 87 toyo 4runner and converted it for the first time in 2010. This top has been so versatile and I have had many compliments on this vehicle.My yota is gray with factory chrome wheels. Recently an ice storm ripped a side window. My insurance will now buy me a new black top as I am running blackout wheels. Hope I get another 11 years on this one. A well built product. I run mine with the side curtains rolled up during the summer months. A great off road look. Thanks softopper. 02/2021.
john payne
23:57 23 Feb 21
Great customer service and fast shipping great product was not sure about gray on my tundra truck but after getting it an installing it in less than 45 minutes happy I did .lots of compliments an interested people .highly recommend. J.P.
Dan Peterson
20:02 23 Feb 21
Awesome product. We travel a lot in environments ranging from hot (100F+) and dry, to cold (-20F) and snowy, and our Softopper does awesome in all conditions. Keeps almost all moisture out in the rain/snow--the material is totally waterproof and water only gets in at the corners where the topper meets the truck bed. We've slept in the back many times under the Softopper and when sitting still, no moisture gets in at all. Very durable at highway speeds, even in Montana with 80mph speed limits. Handles big snow loads when parked outside without any worry. Difficult to put up in the cold, as the material can't stretch as much, but can be done. Fuel economy does suffer at higher speeds due to wind resistance, but that's a small price to pay for the convenience. Only take a couple minutues to put up and take down. I strongly recommend getting the cover for when it's down. Very importantly, the service and support from Softopper is awesome.
David Punch
18:47 16 Feb 21
Would have given this product a 5 star, but quality department missed inspection of the last button snap at the drivers side rear. The button is about a .25” to close to the other and you can’t stretch the material enough to snap it on. Every time I look in the mirror I see the very end of the topper not flush with the truck bed. Other than that great product.
Thomas Barfield
13:25 12 Feb 21
EDIT: Thanks for the response, softopper. All interactions with customer service team have been top notch! I do understand the logistics issues with offering multiple configurations.Hope to see some of the roof racks that work in conjunction with the topper offered for RAM in the future.The overall fitment and quality is good, but there's a few items that could use improvement.PROS:- Overall good fit- Fabric is top notch quality- Installation is simple, good instructions.CONS:- The two piece bedrail design has no way to keep the square tubing aligned and the two parts I found tend to rotate a bit.- The frame contacts the truck bedrails slightly when folding the frame down.- Front window isn't nearly as snug as the rear, sides, or top. This is probably due to the design avoiding drilling or modification to the truck, but it feels a front cross bar design similar to the rear with snaps would help. It's possible realigning the velcro window would also help.- Unable to substitute fabric windows in place of vinyl. This is the most frustrating items as it's started that the windows tend to crack in sub 40F temps. As someone who intends to use mostly in Michigan winter, I fully expect to have these fail. Why wouldn't it be possible to order the fabric windows in place of the vinyl as they are all modular?
Marco Cisneros
05:00 09 Feb 21
We were hesitant at first to install a cover on the new Tundra Crewmax, but agreed on the Softopper. We figured the Softopper would be easy to install, use, remove, and store with very little effort compared to a hard top, based on all of the reviews and user online videos. Fortunately, all of the reviews were correct and accurate! We are more than happy with the purchase. We ended up buying the gray for our cement gray truck (see photo).A few things to keep in mind...— The installation and Softopper hardware DO NOT interfere with our Decked drawer system. They actually compliment each other nicely. This is important because we had trouble finding other people who had both a Softopper and Decked drawer system and crossed our fingers that it would work.— With the Softopper, the 3rd rear brake light (above the rear window) is mostly blocked. It’s not a big deal for us personally, but something worth mentioning if safety is your thing. I bring it up because it then obviously blocks the tailgate light, so it’s pretty dark inside the Softopper at night. We threw an LED light back there to solve that.Overall, we’re very happy with the Softopper.
Coe B
04:34 05 Feb 21
Just bought the “Softopper” for an out of state trip anticipating rain in order to keep our luggage out of the weather. Used the install video on the website which worked out great ! It poured cats n dogs the entire trip and minimal water got inside the bed of my truck, keeping in mind , I didnt have time to do the seam seal which is recommended. I received lots of compliments on how nice it looks and I am completely satisfied with it. I folded it back down after my trip and it is as easy as the installation video shows even considering I have a jacked up 4 X 4 ..
Dirck McBurnie
23:45 27 Jan 21
Had an issue with the incorrect bed clamps being sent for my tacoma (first gen) and called to let them know. They took care of it right away and sent it faster then they said they would. High quality product and excellent customer service.
Peach Falace
08:44 27 Jan 21
I love how tough and clean the product looks!.....I like how it is easy take down and just how versatile it is!I love how easy it was to install.Now for the things I didn't like........You now have a huge blind spot..... in a pretty important location when merging lanes.Other then that and the fact that they failed to send me all of the parts needed for install I dig it and am looking forward to the adventures, if I could redo it I would have went with bestop because of the side windows that would have helped with the blind spot issue.
S A
22:05 21 Jan 21
Loved it so much getting a new one for the new truck! And the customer service is great!
Jerry Zimmerschied
03:25 19 Nov 20
Received our softopper and within 2 hour were finished installing it. This is one of the few products that Judy is completely satisfied and happy with! We are looking forward to years of fun. THANKS Jerry Z
Tom Beckendorf
18:19 13 Nov 20
I recently purchased a soft topper for my 2006 Toyota Tacoma and absolutely love it! The instructions were very well thought out, the pictures were clear, to the point, and very easy to follow. I ordered my topper on Nov. 10th and it was delivered on the 12th across the State of Colorado! Incredible! I looked into buying a hard shell topper also but being 62 yo and single, I decided that the light weight of the soft topper would make it much easier to remove if needed. Thanks for making such an awesome product!Tom
Stephen Brown
23:10 21 Oct 20
If you’re trying to decide between Softopper and “the other guys”, go with Softopper. Customer service is at a level for other auto accessory companies to aspire to. Premium product and premium service.
Rather LiveInKeyWest
22:38 04 Oct 20
We purchased a Softopper top about three years ago, and have found it to to be very easy to install, remove, and use as a safari top for our 2005 Jeep Wrangler TJ. Excellent product and customer service.Given the strap configuration, i though the top might really rattle when the windows were off, but it does not bang about all that much even when on the highway at 70mph. Happily surprised by that.The rear, driver's side corner has a little bit of slop in the canvas, but I think that is due to aftermarket speakers -- no sound bar going across the top -- which means that there is a bit of extra demand on the center strap.The price was right and the product meets expectations. would purchase from here again
Chris Buddy
20:28 17 Aug 20
Very cool product! The best out there.
Jeff Hertz
04:05 28 Jul 20
I previously had a hard topper on my last truck, but wanted something more versatile for my new rig. I was so happy to find out that Softopper was located just up in Boulder-always great to shop locally. And I love that they make their toppers here in CO. Ordering was very easy and their customer service was very helpful as I didn’t leave myself quite enough time and was concerned about it arriving in time for my camping trip.It arrived last week and I finally got a chance to install it today. The installation video is very helpful and I was able to install it in less than an hour. It looks great and I love that it’s convertible, removable and most of all, looks super cool. So yes, I couldn’t be happier with my purchase. Now for some fun adventures!!
The other Guzee
16:09 18 Jul 20
Nice and easy.
Mark
20:12 24 Jun 20
I ordered one for my 2018 Silverado 2500 Crew Cab and it was mistakenly sent to the billing address in a different state. They overnighted another one directly to me instead of making me wait for the first one to be rerouted. BIG time saver. I installed it in under 2 hours after I received it and the fit and finish is great. Big Thanks to Softopper!
Bullet Park
14:16 22 Jun 20
Just installed on a 2020 Tundra, easy install, have had several hard rains--stayed bone dry inside the bed(I did seam seal before install). The directions were great=---not written by a Chinese, very detailed and easy to comprehend. I have now owned both Besttop and Softtopper. The Soft Topper wins hands down. Easier install, better fit and finish, super easy to fold down or remove, made in USA.
Eriks Rumbergs
18:25 04 Jun 20
Isaias Perez
14:15 27 May 20
Ordered on Tuesday, arrived on Wednesday installed that same day and Thursday took off to California from Colorado and right back to Colorado on Monday. Thru mountains, desert and high winds the Softopper didn’t budge! No extra noise, it didn’t move around overall a great great product.
Tilor Teegardin
00:19 17 May 20
I bought a Topper for my 2019 Ram Crew Cab Long Bed and love it! I had a fiberglass top on my previous truck and found it to be limiting on hauling certain items. I’ve had many fiberglass tops over the years and have had several Jeeps so I understood what this top could offer. I installed it and I’m extremely happy with the fit and finish of the topper plus the ease of use. This will allow me to have much more flexibility with the bed of my truck as well as be a good place to haul my dogs and keep them safe as well as out of the elements. This is just the beginning of my softopper use but I’m sure it will have so much more impact on the way I haul things. I absolutely love this top!
Justin Reece
15:24 09 May 20
I have had a Softtopper on my truck for 11 years and it's is stood the test of time. I love it! Going to buy one for my wife's Tacoma!
Scott Bauer
17:31 30 Apr 20
I have had several Best Tops over the years with an old Jeep as well as for a couple truck. This is the first time I have purchased a top from Softopper and it is a great product. I felt that it was easier to install and the truck top lies a lot flatter went folded down. The top is great, but the service was excellent. Amy was super helpful in taking care of me on the phone, and I thank her for her help. Great product and great people, a combination that makes me want to buy more toppers, too bad I don't own a lot more trucks.
Thomas Ward
15:58 31 Mar 20
Love my softopper! Great for camping in the back of my truck. I can button it all down and be dry, but within a minute have all the sides up and getting airflow.I was recently on a trail and got stuck in a couple feet of snow. I had to get my shovel and traction boards out of the back over and over - it was awesome to just roll up the sides and take off the back so I could just reach in instead of having to open the back each time. It was also the first time I drove 70+ with the sides and back open.... zero issue. The topper is the best thing I've done to my truck!
Ransom Gates
04:29 19 Mar 20
I recently purchased a softopper and am mostly pleased with it! It was easy enough to install and I like the look of it. It’s completely fine for covering the bed, but my main complaint is it’s really easy for my dogs to break out of since only buttons and velcro hold the canvas down. It would be nice if there was a more secure way to hold it together.
Alex Blair
17:10 13 Feb 20
Haven't had the Softopper long (2 months), but the fabric has held up well. The back window cracked on a very cold morning which I was slightly disappointed about. Customer service was all over it sending me out a new back panel in 2 days. Sadly, that new panel got stolen. Knowing that was not Softopper's fault, I ordered another one. But, Softopper went above and beyond, sending me a brand new panel once again! This time I got it delivered to my work address to prevent theft, but the fact they did this without a second thought was great. They also gave me some tips to fold the fabric and not the window itself to prevent cracking in the future. I would recommend Softopper 10/10 times.
Rex & Julie Moore
19:06 27 Dec 19
Excellent customer. I needed to exchange a back window and the one I ordered was the wrong size. They got me the correct one and even helped to install it.
tony basile
15:47 18 Nov 19
I was looking for canopies since I bought my truck. After a couple years with a rollup tonneau, I really wanted more dry storage. Softopper really nailed it with a system that is easy to install, doesn't move around or make noise on the highway, is easy to access, and is easy to remove.Have a dry bed for winter camping is killer. I highly recommend the Softopper.
Jeannie Marie Knowlton
19:33 04 Nov 19
My husband bought me one for my '12 Tundra XSPX 3 years ago. First we were very impressed by the quality. Super easy to set up... way more convenient and easy to handle than a hardtop. Folds away with ease whenever! People ask me all the time if they can take photos, we always highly reccomend.
Edward Phillips
15:55 17 Sep 19
I wanted a topper covering the bed of my Chevy Colorado. I thought about a hard shell topper but I like the idea of a topper that can fold back and store easily in the garage if I need it to. This is a quality product that I hope will last several years if taken care of.
Pace Clyncke
14:59 21 Aug 19
The people who work here are amazing. I got my topper 4 years ago and had to replace the back window yesterday. They remembered who I was and had the window ready in a matter of minutes and even replaced a snap for me. Highly recommend the product and the company
Bob Lichens
14:16 02 Jul 19
Been running their topper on my F250 since 2008. Works flawlessly, and the customer service is fantastic. Will buy again on the new truck ( hopefully soon)!
RideParkLive
01:25 02 Apr 19
GREAT Product Great Service Super 😎 Functional @RideParkLive
John Alberti
13:33 05 Mar 19
I tow a 5th Wheel with my f250 pickup. I had a tonneau cover and it led to nothing but frustration. No room in my truck bed. I started researching folding truck caps. After 3 months I decided to purchase the Softopper. I am so pleased with my choice. The Softopper fit perfect. Installation was easy and took about an hour. The top is well made. All the seams are tight. All the parts fit. The material of the top is durable and strong. I have so much room in my bed, I'm making a camping system. I live on a military base and have been asked about the top many times. It's a great look for my truck. I am looking forward to many years of use from this top. Very Happy Customer
ZV Digital
20:27 15 Feb 19
An essential for Rebel and Raptor owners. Softopper has converted my truck into a multi function vehicle. The company has world class customer service. If you appreciate quality this is the ultimate product. I can convert my truck into a modern day camper if needed.
Glenn Vargas
18:58 27 Jan 19
I bought a Softopper just before Thanksgiving due to the weather forecast for my 04 ' RAM 1500, they were able to arrange overnight service since I was leaving next day. Great product. It too me about 2 hrs. to put it on, and I had to get a neighbor to help me pull it into place/snaps due to the cold weather. Really happy with it.
Grant L
05:47 12 Jan 19
Well after saving up I finally got one of these for my 1st gen 4Runner. First off I’m very happy that they make one for my model and a lot of other models that don’t have a lot of other options for softops.The had some questions up front and emailed them and got a very quick response. The top also came extremely quick as well.To add to that, the top itself is very well designed and made. Install went pretty well with only one hard part being the bending of the cab rail. I was able to get that to work by cheating it as much as I could to the unbolted side and using a large c-clamp or two (put felt pads on them and be careful not to damage the rail or your interior or exterior plastic trim pieces.) After that the rest was easy.The top position options are great and just what I was after. Sometimes I sort of wish the sides zipped off instead of just rolling up but it would be more of a pain to remove them and put them on anyway if they did. Otherwise excellent quality and service and even a decent instruction manual. I do wish it were slightly cheaper but I’m not complaining too much because of the quality. Happy customer overall.
Robert DeWeese
23:47 20 Nov 18
went there today for a softop for my tundra, they installed it in 45 min showed me how it works, experience was great.
Kirk Petre
23:13 09 Nov 18
Purchased A Gray Softopper with storage bag for my 2015 Ram Crewcab with 6.5' bed. A rep from Softoper emailed and texted me to be sure I measured correctly, and to let me know it had shipped, and to give me a tracking number. Amazing Communication. It arrived Next day as promised. Easy directions, and I installed it, BY MYSELF, in 45 minutes. Perfect, CUSTOM FIT. I would recommend this company, and would give the Topper 5 Stars in initial quality, and see no reason why it will not last. VERY REFRESHING to deal with PROFESSIONALS on an internet purchase...
A T Monie
12:14 25 Oct 18
I'm waiting like a kid at Christmas for my topper that i ordered yesterday lol. but i just had to write this review for the AWESEOME service I received from them in getting it to me! And if their product is anywhere close to their service I know i will be happy.
Peter robbins
17:54 06 Oct 18
Softopper is awesome! I can put it up in a few minutes and take it down in less time. It makes my truck much more functional. The folks in Boulder were very helpful !
Lindsay Lefaivre
13:10 06 Oct 18
Top quality product and service. I've had my Softopper for 8 years and absolutely love it. Fast delivery to Canada.
Jeff Bort
21:35 05 Oct 18
I did a lot of research before purchasing a top for my 2016 F150. I called a few times with questions, each time customer service was extremely helpful. Quality is great, easy installation, and very versatile. By far one of the best automotive aftermarket purchases I have ever made.
Rye Guren
19:05 05 Oct 18
Great quality and price! I had one on my 86 4Runner, and always got comments on it. Super easy to fold the top down or just unzip the sides and go safari style. Will definitely buy from these guys again.
Ben Steinbruegge
18:31 05 Oct 18
Awesome product. East to install and use. Like the versatility it provides compared to camper shells or tonneau covers.
Jeff LaBelle
17:56 05 Oct 18
I love our Softtopper! We've had one on our 89 4Runner for 8 years now and it looks amazing still. We a lot of hard off roading, blazing through tight brush on a regular basis and it still looks new. This really is the best thing I've done for my 4Runner. There is nothing like rolling up the sides and back and enjoying the weather, but if the weather turns, it takes about 1 minute to roll it down and and be completely protected from the elements. We live in Arizona and there is ZERO fading - we couldn't be happier and look forward to many more years of enjoyment with our Softtopper!!
Tracy Snapp
17:55 05 Oct 18
Bought one for a 2015 Tundra CrewMax. Fantastic product! I can put it on or take it off by myself in less than 10 minutes. Folds up and stores in the storage bag easily on the wall of my garage. Customer service has been great, and I love that it’s USA made.
Lee Sowers
16:19 22 Sep 18
What a pleasure it is to deal with a business that understands what customer service is all about. I purchase a used Softopper for my truck. I had zippers replaced at the location in Boulder. They fixed my topper as close to new as possible, helped put it back on and charged a very reasonable price I am very pleased with the product and company. I would highly recommend Softopper.
Jason Bogstie
03:54 12 Jul 18
What a wonderful company to deal with! I placed my order on Friday evening (after their business hours) and my softopper was shipped and delivered that Tuesday.The softopper is very easy for one person to install. It's even easier with two people. The material is quite obviously high quality and well-manufactured.So far, the softopper is performing well! There is no road noise and everything in my truck's bed is well-protected. I intend to convert my bed into a camper, and I have complete faith that my softopper will meet the demands I intend to place on it. What a fantastic product and company! A+
Jerome Moreau
21:00 18 Jun 18
Great service and quality products!
Softopper® Truck Bed Cap
Models for 1,873 Trucks
$809.00
MSRP:
Google Rating
4.0
Based on 128 reviews
Softopper
4.0
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Larry Logger
18:36 13 Jun 21
2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Brett Lyon
00:21 08 Jun 21
Totally unhappy with this company. It’s been over a month of delays and excuses that they are just a small company and can’t keep up with orders. Today I just got another email (the day the last email said it would ship) stating it’s not going to ship for another couple weeks.Softtopper, maybe stop taking orders you can’t fulfill and work on your current obligations.So far this company has been nothing but an overpriced let down. Tip: when reading reviews on this company, make sure you sort them newest first. Over 2 months now, no topper and judging by the latest reviews, I think the company is going under.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
N Hensley
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Neil Miller
16:17 05 Apr 21
After my first order did not arrive, due to FED EX, they quickly sent me a second one out. I was unable to install Softopper due to having a decked system in my bed. They were very helpful and allowed me to return item without issue and issued me a full refund.
Mike Rowell
11:11 05 Apr 21
Topper was backordered! Customer service was top notch and handled it very well. Expedited the shipment once they had all the parts. Excellent job!
Cabo Mike
13:06 01 Apr 21
The customer service is horrible. I've left emails, messages with little to no response. When I order a side panel replacement 3/5/2021, I sent pictures to make sure I received the correct panel. I received the wrong panel so I sent more pictures on 3/15 and they still couldn't figure it out.I sent the wrong panel back on 3/19.I left another email and message today 3/31requesting a refund. To avoid any more aggravation I'll spent $1200 to buy a new soft top from a competitor.3/31 UPDATE - I received a refund after posting this review.
Mark Hallworth
03:25 06 Mar 21
Installed in about an hour, and managed to get the frame turned around, easy fix given the design. Nice looking top, wish it was either canvas or matt to match, but great fit and no noise from the back. Storm blew through and this proved water tight all night. Definitely adds a bit of flexibility to how I can use the Jeep. Thanks.
Dean Nuckles
20:04 25 Feb 21
Purchased a gray softopper for my 87 toyo 4runner and converted it for the first time in 2010. This top has been so versatile and I have had many compliments on this vehicle.My yota is gray with factory chrome wheels. Recently an ice storm ripped a side window. My insurance will now buy me a new black top as I am running blackout wheels. Hope I get another 11 years on this one. A well built product. I run mine with the side curtains rolled up during the summer months. A great off road look. Thanks softopper. 02/2021.
john payne
23:57 23 Feb 21
Great customer service and fast shipping great product was not sure about gray on my tundra truck but after getting it an installing it in less than 45 minutes happy I did .lots of compliments an interested people .highly recommend. J.P.
Dan Peterson
20:02 23 Feb 21
Awesome product. We travel a lot in environments ranging from hot (100F+) and dry, to cold (-20F) and snowy, and our Softopper does awesome in all conditions. Keeps almost all moisture out in the rain/snow--the material is totally waterproof and water only gets in at the corners where the topper meets the truck bed. We've slept in the back many times under the Softopper and when sitting still, no moisture gets in at all. Very durable at highway speeds, even in Montana with 80mph speed limits. Handles big snow loads when parked outside without any worry. Difficult to put up in the cold, as the material can't stretch as much, but can be done. Fuel economy does suffer at higher speeds due to wind resistance, but that's a small price to pay for the convenience. Only take a couple minutues to put up and take down. I strongly recommend getting the cover for when it's down. Very importantly, the service and support from Softopper is awesome.
David Punch
18:47 16 Feb 21
Would have given this product a 5 star, but quality department missed inspection of the last button snap at the drivers side rear. The button is about a .25” to close to the other and you can’t stretch the material enough to snap it on. Every time I look in the mirror I see the very end of the topper not flush with the truck bed. Other than that great product.
Thomas Barfield
13:25 12 Feb 21
EDIT: Thanks for the response, softopper. All interactions with customer service team have been top notch! I do understand the logistics issues with offering multiple configurations.Hope to see some of the roof racks that work in conjunction with the topper offered for RAM in the future.The overall fitment and quality is good, but there's a few items that could use improvement.PROS:- Overall good fit- Fabric is top notch quality- Installation is simple, good instructions.CONS:- The two piece bedrail design has no way to keep the square tubing aligned and the two parts I found tend to rotate a bit.- The frame contacts the truck bedrails slightly when folding the frame down.- Front window isn't nearly as snug as the rear, sides, or top. This is probably due to the design avoiding drilling or modification to the truck, but it feels a front cross bar design similar to the rear with snaps would help. It's possible realigning the velcro window would also help.- Unable to substitute fabric windows in place of vinyl. This is the most frustrating items as it's started that the windows tend to crack in sub 40F temps. As someone who intends to use mostly in Michigan winter, I fully expect to have these fail. Why wouldn't it be possible to order the fabric windows in place of the vinyl as they are all modular?
Marco Cisneros
05:00 09 Feb 21
We were hesitant at first to install a cover on the new Tundra Crewmax, but agreed on the Softopper. We figured the Softopper would be easy to install, use, remove, and store with very little effort compared to a hard top, based on all of the reviews and user online videos. Fortunately, all of the reviews were correct and accurate! We are more than happy with the purchase. We ended up buying the gray for our cement gray truck (see photo).A few things to keep in mind...— The installation and Softopper hardware DO NOT interfere with our Decked drawer system. They actually compliment each other nicely. This is important because we had trouble finding other people who had both a Softopper and Decked drawer system and crossed our fingers that it would work.— With the Softopper, the 3rd rear brake light (above the rear window) is mostly blocked. It’s not a big deal for us personally, but something worth mentioning if safety is your thing. I bring it up because it then obviously blocks the tailgate light, so it’s pretty dark inside the Softopper at night. We threw an LED light back there to solve that.Overall, we’re very happy with the Softopper.
Coe B
04:34 05 Feb 21
Just bought the “Softopper” for an out of state trip anticipating rain in order to keep our luggage out of the weather. Used the install video on the website which worked out great ! It poured cats n dogs the entire trip and minimal water got inside the bed of my truck, keeping in mind , I didnt have time to do the seam seal which is recommended. I received lots of compliments on how nice it looks and I am completely satisfied with it. I folded it back down after my trip and it is as easy as the installation video shows even considering I have a jacked up 4 X 4 ..
Dirck McBurnie
23:45 27 Jan 21
Had an issue with the incorrect bed clamps being sent for my tacoma (first gen) and called to let them know. They took care of it right away and sent it faster then they said they would. High quality product and excellent customer service.
Peach Falace
08:44 27 Jan 21
I love how tough and clean the product looks!.....I like how it is easy take down and just how versatile it is!I love how easy it was to install.Now for the things I didn't like........You now have a huge blind spot..... in a pretty important location when merging lanes.Other then that and the fact that they failed to send me all of the parts needed for install I dig it and am looking forward to the adventures, if I could redo it I would have went with bestop because of the side windows that would have helped with the blind spot issue.
S A
22:05 21 Jan 21
Loved it so much getting a new one for the new truck! And the customer service is great!
Jerry Zimmerschied
03:25 19 Nov 20
Received our softopper and within 2 hour were finished installing it. This is one of the few products that Judy is completely satisfied and happy with! We are looking forward to years of fun. THANKS Jerry Z
Tom Beckendorf
18:19 13 Nov 20
I recently purchased a soft topper for my 2006 Toyota Tacoma and absolutely love it! The instructions were very well thought out, the pictures were clear, to the point, and very easy to follow. I ordered my topper on Nov. 10th and it was delivered on the 12th across the State of Colorado! Incredible! I looked into buying a hard shell topper also but being 62 yo and single, I decided that the light weight of the soft topper would make it much easier to remove if needed. Thanks for making such an awesome product!Tom
Stephen Brown
23:10 21 Oct 20
If you’re trying to decide between Softopper and “the other guys”, go with Softopper. Customer service is at a level for other auto accessory companies to aspire to. Premium product and premium service.
Rather LiveInKeyWest
22:38 04 Oct 20
We purchased a Softopper top about three years ago, and have found it to to be very easy to install, remove, and use as a safari top for our 2005 Jeep Wrangler TJ. Excellent product and customer service.Given the strap configuration, i though the top might really rattle when the windows were off, but it does not bang about all that much even when on the highway at 70mph. Happily surprised by that.The rear, driver's side corner has a little bit of slop in the canvas, but I think that is due to aftermarket speakers -- no sound bar going across the top -- which means that there is a bit of extra demand on the center strap.The price was right and the product meets expectations. would purchase from here again
Chris Buddy
20:28 17 Aug 20
Very cool product! The best out there.
Jeff Hertz
04:05 28 Jul 20
I previously had a hard topper on my last truck, but wanted something more versatile for my new rig. I was so happy to find out that Softopper was located just up in Boulder-always great to shop locally. And I love that they make their toppers here in CO. Ordering was very easy and their customer service was very helpful as I didn’t leave myself quite enough time and was concerned about it arriving in time for my camping trip.It arrived last week and I finally got a chance to install it today. The installation video is very helpful and I was able to install it in less than an hour. It looks great and I love that it’s convertible, removable and most of all, looks super cool. So yes, I couldn’t be happier with my purchase. Now for some fun adventures!!
The other Guzee
16:09 18 Jul 20
Nice and easy.
Mark
20:12 24 Jun 20
I ordered one for my 2018 Silverado 2500 Crew Cab and it was mistakenly sent to the billing address in a different state. They overnighted another one directly to me instead of making me wait for the first one to be rerouted. BIG time saver. I installed it in under 2 hours after I received it and the fit and finish is great. Big Thanks to Softopper!
Bullet Park
14:16 22 Jun 20
Just installed on a 2020 Tundra, easy install, have had several hard rains--stayed bone dry inside the bed(I did seam seal before install). The directions were great=---not written by a Chinese, very detailed and easy to comprehend. I have now owned both Besttop and Softtopper. The Soft Topper wins hands down. Easier install, better fit and finish, super easy to fold down or remove, made in USA.
Eriks Rumbergs
18:25 04 Jun 20
Isaias Perez
14:15 27 May 20
Ordered on Tuesday, arrived on Wednesday installed that same day and Thursday took off to California from Colorado and right back to Colorado on Monday. Thru mountains, desert and high winds the Softopper didn’t budge! No extra noise, it didn’t move around overall a great great product.
Tilor Teegardin
00:19 17 May 20
I bought a Topper for my 2019 Ram Crew Cab Long Bed and love it! I had a fiberglass top on my previous truck and found it to be limiting on hauling certain items. I’ve had many fiberglass tops over the years and have had several Jeeps so I understood what this top could offer. I installed it and I’m extremely happy with the fit and finish of the topper plus the ease of use. This will allow me to have much more flexibility with the bed of my truck as well as be a good place to haul my dogs and keep them safe as well as out of the elements. This is just the beginning of my softopper use but I’m sure it will have so much more impact on the way I haul things. I absolutely love this top!
Justin Reece
15:24 09 May 20
I have had a Softtopper on my truck for 11 years and it's is stood the test of time. I love it! Going to buy one for my wife's Tacoma!
Scott Bauer
17:31 30 Apr 20
I have had several Best Tops over the years with an old Jeep as well as for a couple truck. This is the first time I have purchased a top from Softopper and it is a great product. I felt that it was easier to install and the truck top lies a lot flatter went folded down. The top is great, but the service was excellent. Amy was super helpful in taking care of me on the phone, and I thank her for her help. Great product and great people, a combination that makes me want to buy more toppers, too bad I don't own a lot more trucks.
Thomas Ward
15:58 31 Mar 20
Love my softopper! Great for camping in the back of my truck. I can button it all down and be dry, but within a minute have all the sides up and getting airflow.I was recently on a trail and got stuck in a couple feet of snow. I had to get my shovel and traction boards out of the back over and over - it was awesome to just roll up the sides and take off the back so I could just reach in instead of having to open the back each time. It was also the first time I drove 70+ with the sides and back open.... zero issue. The topper is the best thing I've done to my truck!
Ransom Gates
04:29 19 Mar 20
I recently purchased a softopper and am mostly pleased with it! It was easy enough to install and I like the look of it. It’s completely fine for covering the bed, but my main complaint is it’s really easy for my dogs to break out of since only buttons and velcro hold the canvas down. It would be nice if there was a more secure way to hold it together.
Alex Blair
17:10 13 Feb 20
Haven't had the Softopper long (2 months), but the fabric has held up well. The back window cracked on a very cold morning which I was slightly disappointed about. Customer service was all over it sending me out a new back panel in 2 days. Sadly, that new panel got stolen. Knowing that was not Softopper's fault, I ordered another one. But, Softopper went above and beyond, sending me a brand new panel once again! This time I got it delivered to my work address to prevent theft, but the fact they did this without a second thought was great. They also gave me some tips to fold the fabric and not the window itself to prevent cracking in the future. I would recommend Softopper 10/10 times.
Rex & Julie Moore
19:06 27 Dec 19
Excellent customer. I needed to exchange a back window and the one I ordered was the wrong size. They got me the correct one and even helped to install it.
tony basile
15:47 18 Nov 19
I was looking for canopies since I bought my truck. After a couple years with a rollup tonneau, I really wanted more dry storage. Softopper really nailed it with a system that is easy to install, doesn't move around or make noise on the highway, is easy to access, and is easy to remove.Have a dry bed for winter camping is killer. I highly recommend the Softopper.
Jeannie Marie Knowlton
19:33 04 Nov 19
My husband bought me one for my '12 Tundra XSPX 3 years ago. First we were very impressed by the quality. Super easy to set up... way more convenient and easy to handle than a hardtop. Folds away with ease whenever! People ask me all the time if they can take photos, we always highly reccomend.
Edward Phillips
15:55 17 Sep 19
I wanted a topper covering the bed of my Chevy Colorado. I thought about a hard shell topper but I like the idea of a topper that can fold back and store easily in the garage if I need it to. This is a quality product that I hope will last several years if taken care of.
Pace Clyncke
14:59 21 Aug 19
The people who work here are amazing. I got my topper 4 years ago and had to replace the back window yesterday. They remembered who I was and had the window ready in a matter of minutes and even replaced a snap for me. Highly recommend the product and the company
Bob Lichens
14:16 02 Jul 19
Been running their topper on my F250 since 2008. Works flawlessly, and the customer service is fantastic. Will buy again on the new truck ( hopefully soon)!
RideParkLive
01:25 02 Apr 19
GREAT Product Great Service Super 😎 Functional @RideParkLive
John Alberti
13:33 05 Mar 19
I tow a 5th Wheel with my f250 pickup. I had a tonneau cover and it led to nothing but frustration. No room in my truck bed. I started researching folding truck caps. After 3 months I decided to purchase the Softopper. I am so pleased with my choice. The Softopper fit perfect. Installation was easy and took about an hour. The top is well made. All the seams are tight. All the parts fit. The material of the top is durable and strong. I have so much room in my bed, I'm making a camping system. I live on a military base and have been asked about the top many times. It's a great look for my truck. I am looking forward to many years of use from this top. Very Happy Customer
ZV Digital
20:27 15 Feb 19
An essential for Rebel and Raptor owners. Softopper has converted my truck into a multi function vehicle. The company has world class customer service. If you appreciate quality this is the ultimate product. I can convert my truck into a modern day camper if needed.
Glenn Vargas
18:58 27 Jan 19
I bought a Softopper just before Thanksgiving due to the weather forecast for my 04 ' RAM 1500, they were able to arrange overnight service since I was leaving next day. Great product. It too me about 2 hrs. to put it on, and I had to get a neighbor to help me pull it into place/snaps due to the cold weather. Really happy with it.
Grant L
05:47 12 Jan 19
Well after saving up I finally got one of these for my 1st gen 4Runner. First off I’m very happy that they make one for my model and a lot of other models that don’t have a lot of other options for softops.The had some questions up front and emailed them and got a very quick response. The top also came extremely quick as well.To add to that, the top itself is very well designed and made. Install went pretty well with only one hard part being the bending of the cab rail. I was able to get that to work by cheating it as much as I could to the unbolted side and using a large c-clamp or two (put felt pads on them and be careful not to damage the rail or your interior or exterior plastic trim pieces.) After that the rest was easy.The top position options are great and just what I was after. Sometimes I sort of wish the sides zipped off instead of just rolling up but it would be more of a pain to remove them and put them on anyway if they did. Otherwise excellent quality and service and even a decent instruction manual. I do wish it were slightly cheaper but I’m not complaining too much because of the quality. Happy customer overall.
Robert DeWeese
23:47 20 Nov 18
went there today for a softop for my tundra, they installed it in 45 min showed me how it works, experience was great.
Kirk Petre
23:13 09 Nov 18
Purchased A Gray Softopper with storage bag for my 2015 Ram Crewcab with 6.5' bed. A rep from Softoper emailed and texted me to be sure I measured correctly, and to let me know it had shipped, and to give me a tracking number. Amazing Communication. It arrived Next day as promised. Easy directions, and I installed it, BY MYSELF, in 45 minutes. Perfect, CUSTOM FIT. I would recommend this company, and would give the Topper 5 Stars in initial quality, and see no reason why it will not last. VERY REFRESHING to deal with PROFESSIONALS on an internet purchase...
A T Monie
12:14 25 Oct 18
I'm waiting like a kid at Christmas for my topper that i ordered yesterday lol. but i just had to write this review for the AWESEOME service I received from them in getting it to me! And if their product is anywhere close to their service I know i will be happy.
Peter robbins
17:54 06 Oct 18
Softopper is awesome! I can put it up in a few minutes and take it down in less time. It makes my truck much more functional. The folks in Boulder were very helpful !
Lindsay Lefaivre
13:10 06 Oct 18
Top quality product and service. I've had my Softopper for 8 years and absolutely love it. Fast delivery to Canada.
Jeff Bort
21:35 05 Oct 18
I did a lot of research before purchasing a top for my 2016 F150. I called a few times with questions, each time customer service was extremely helpful. Quality is great, easy installation, and very versatile. By far one of the best automotive aftermarket purchases I have ever made.
Rye Guren
19:05 05 Oct 18
Great quality and price! I had one on my 86 4Runner, and always got comments on it. Super easy to fold the top down or just unzip the sides and go safari style. Will definitely buy from these guys again.
Ben Steinbruegge
18:31 05 Oct 18
Awesome product. East to install and use. Like the versatility it provides compared to camper shells or tonneau covers.
Jeff LaBelle
17:56 05 Oct 18
I love our Softtopper! We've had one on our 89 4Runner for 8 years now and it looks amazing still. We a lot of hard off roading, blazing through tight brush on a regular basis and it still looks new. This really is the best thing I've done for my 4Runner. There is nothing like rolling up the sides and back and enjoying the weather, but if the weather turns, it takes about 1 minute to roll it down and and be completely protected from the elements. We live in Arizona and there is ZERO fading - we couldn't be happier and look forward to many more years of enjoyment with our Softtopper!!
Tracy Snapp
17:55 05 Oct 18
Bought one for a 2015 Tundra CrewMax. Fantastic product! I can put it on or take it off by myself in less than 10 minutes. Folds up and stores in the storage bag easily on the wall of my garage. Customer service has been great, and I love that it’s USA made.
Lee Sowers
16:19 22 Sep 18
What a pleasure it is to deal with a business that understands what customer service is all about. I purchase a used Softopper for my truck. I had zippers replaced at the location in Boulder. They fixed my topper as close to new as possible, helped put it back on and charged a very reasonable price I am very pleased with the product and company. I would highly recommend Softopper.
Jason Bogstie
03:54 12 Jul 18
What a wonderful company to deal with! I placed my order on Friday evening (after their business hours) and my softopper was shipped and delivered that Tuesday.The softopper is very easy for one person to install. It's even easier with two people. The material is quite obviously high quality and well-manufactured.So far, the softopper is performing well! There is no road noise and everything in my truck's bed is well-protected. I intend to convert my bed into a camper, and I have complete faith that my softopper will meet the demands I intend to place on it. What a fantastic product and company! A+
Jerome Moreau
21:00 18 Jun 18
Great service and quality products!
Softopper® Truck Bed Cap
Models for 1,873 Trucks
$849.00
MSRP:
Google Rating
4.0
Based on 128 reviews
Softopper
4.0
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Larry Logger
18:36 13 Jun 21
2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Brett Lyon
00:21 08 Jun 21
Totally unhappy with this company. It’s been over a month of delays and excuses that they are just a small company and can’t keep up with orders. Today I just got another email (the day the last email said it would ship) stating it’s not going to ship for another couple weeks.Softtopper, maybe stop taking orders you can’t fulfill and work on your current obligations.So far this company has been nothing but an overpriced let down. Tip: when reading reviews on this company, make sure you sort them newest first. Over 2 months now, no topper and judging by the latest reviews, I think the company is going under.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
N Hensley
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Neil Miller
16:17 05 Apr 21
After my first order did not arrive, due to FED EX, they quickly sent me a second one out. I was unable to install Softopper due to having a decked system in my bed. They were very helpful and allowed me to return item without issue and issued me a full refund.
Mike Rowell
11:11 05 Apr 21
Topper was backordered! Customer service was top notch and handled it very well. Expedited the shipment once they had all the parts. Excellent job!
Cabo Mike
13:06 01 Apr 21
The customer service is horrible. I've left emails, messages with little to no response. When I order a side panel replacement 3/5/2021, I sent pictures to make sure I received the correct panel. I received the wrong panel so I sent more pictures on 3/15 and they still couldn't figure it out.I sent the wrong panel back on 3/19.I left another email and message today 3/31requesting a refund. To avoid any more aggravation I'll spent $1200 to buy a new soft top from a competitor.3/31 UPDATE - I received a refund after posting this review.
Mark Hallworth
03:25 06 Mar 21
Installed in about an hour, and managed to get the frame turned around, easy fix given the design. Nice looking top, wish it was either canvas or matt to match, but great fit and no noise from the back. Storm blew through and this proved water tight all night. Definitely adds a bit of flexibility to how I can use the Jeep. Thanks.
Dean Nuckles
20:04 25 Feb 21
Purchased a gray softopper for my 87 toyo 4runner and converted it for the first time in 2010. This top has been so versatile and I have had many compliments on this vehicle.My yota is gray with factory chrome wheels. Recently an ice storm ripped a side window. My insurance will now buy me a new black top as I am running blackout wheels. Hope I get another 11 years on this one. A well built product. I run mine with the side curtains rolled up during the summer months. A great off road look. Thanks softopper. 02/2021.