We warrant our Softopper products to be free from defects in material and workmanship for a period of one year, with the exception of vinyl windows and zippers, provided there has been normal use and proper maintenance.
Vinyl Windows are warranted for a period of 3 months from the date of purchase.
Zippers are guaranteed to be in perfect working condition when leaving the factory. Due to atmospheric conditions, dirt, sand, road grime, dust, and abrasive cleaners, etc., zippers are warranted for a period of 6 months from the date of purchase.
Toyota 4Runner, Blazer, Jimmy, Scout, Bronco, Ramcharger and Trailduster side curtain windows are warranted for 45 days from the date of purchase. Retracting or closing the top when the temperature is below 40 degrees may void the warranty on the side windows, as the window material can crack very easily at these temperatures. Use caution when retracting the top or cleaning off the windows in freezing temperatures.
Any defective items must be returned with proof of purchase to Softopper, 333 Centennial Parkway, Ste. B, Louisville, CO 80027, freight pre-paid. Items returned must be carefully packed, in clean condition, with plastic windows protected from scratching and creasing. This warranty does not cover damage resulting from abuse, misuse, alteration, accident or damage in transit. Softoppers obligations under this warranty are limited to the aforementioned repair or replacement of warranty defects for which return authorization has been received during the warranty period, and Softopper SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF THIS OR ANY IMPLIED WARRANTY. This warranty applies to the original purchaser only. All remedies under this warranty are limited to repair or replacement of any item or items found to be defective by the factory within the time period specified.
All warranty requests must be submitted using the form below or emailing [email protected]. Please submit your order number and images. If purchased at a third party like Amazon, we will also need your proof of purchase and shipping address along with your images.
Returns must be made within 30 days of purchase, and must be pre-approved and have Softoppers issued RGA number attached. If the merchandise is returned in like-new condition, we will issue a full refund of the purchase price, less the shipping charges. If the merchandise has been used or damaged, the return will be subject to a restocking fee.
Please note, this policy only applies to purchases made from Softopper.com. All purchases made through a third party must be returned to and follow that businesses return policy.