Warranty Information

Warranty

We warrant our Softopper® products to be free from defects in material and workmanship for a period of one year, with the exception of vinyl windows and zippers, provided there has been normal use and proper maintenance.

Vinyl Windows are warranted for a period of 3 months from the date of purchase.

Zippers are guaranteed to be in perfect working condition when they leave the factory. Due to atmospheric conditions, dirt, sand, road grime, dust, abrasive cleaners, etc., zippers are warranted for 6 months from the date of purchase.

Toyota 4Runner, Blazer, Jimmy, Scout, Bronco, Ramcharger, and Trailduster side curtain windows are warranted for 45 days from the date of purchase.  Retracting or closing the top when the temperature is below 40 degrees may void the warranty on the side windows, as the window material can crack very easily at these temperatures.  Use caution when retracting the top or cleaning off the windows in freezing temperatures.

The warranty applies to the ORIGINAL PURCHASER listed on the proof of purchase and is not transferable or assignable, including the product included with a vehicle purchase. The warranty does not apply to any product bought from auction-style or price-bid websites, even when advertised as new or unopened (e.g. eBay, Facebook Marketplace, Craigslist). Closeout, open-box, or “Used” purchases from third-party purchasers (e.g. Amazon) are also excluded from the warranty.

Any shipping damage, missing parts, or other order issues must be reported with proof of purchase images or other supporting documentation within 30 DAYS of delivery.

Don’t ship anything back yet. File your claim first. If we need the product returned for inspection, we’ll tell you where to send it and how. In some cases, we’ll ask you to field-destroy it instead, so shipping it before you hear from us may result in wasted freight.

Items returned must be carefully packed and in clean condition, with plastic windows protected from scratching and creasing. This warranty does not cover damage resulting from abuse, misuse, alteration, accident, or damage in transit. Softopper’s obligations under this warranty are limited to the aforementioned repair or replacement of warranty defects for which return authorization has been received during the warranty period, and Softopper® SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF THIS OR ANY IMPLIED WARRANTY. This warranty applies to the original purchaser only. All remedies under this warranty are limited to the repair or replacement of any item or items found to be defective by the factory within the time period specified.

File your claim below using the email you registered with, and attach photos of the issue.

What to photograph. You can attach up to 8 photos:

• Several exterior shots from both sides. Stand back about 10 steps so we can see the whole top on the truck.
• A close-up of the area of concern, and any torn fabric or cracked, bent or broken hardware.
• One from the rear, showing the rear window and the tailgate area.
• One from the front, showing where the top meets the cab.
• Any window or zipper you’re claiming on, photographed close up and fully in frame.
• Where the fabric attaches to the frame, and where the frame clamps to the bed rails.

Softopper® provides a warranty for its products as outlined in our warranty policy. However, please be aware that Softopper® is not responsible for any import fees, taxes, or customs duties imposed by a foreign government on products covered by our warranty. Any such charges are the sole responsibility of the customer. It is the customer’s obligation to cover all relevant costs associated with the importation of the warranty into their country. 

Register your product first. To file a warranty claim, your Softopper needs to be registered. If you haven’t already, register your product here — then come back and file your claim using the same email.