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Truck Tops
Google Rating
3.7
Based on 155 reviews
Softopper
3.7
James O'Connell
17:47 01 Dec 21
I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper
Curtis Hinkle
13:49 30 Nov 21
Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.
Nikolas Tempereau
22:12 23 Nov 21
Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.
Steph Lew
17:01 23 Nov 21
Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!
rhynopike54
14:43 20 Nov 21
As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!
Sam F
16:04 16 Nov 21
Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”
Larry Logger
20:37 14 Nov 21
6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Kelly Jones
21:28 10 Nov 21
I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.
Donna Nason
07:16 09 Nov 21
1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!
Jeremy Rager
20:32 07 Nov 21
So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.
Justin Sparks
19:23 05 Nov 21
Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.
Brennan Landry
18:15 03 Nov 21
ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.
J.D. Winter
22:00 01 Nov 21
I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.
257Paul
10:29 30 Oct 21
Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !
James Polles
03:06 28 Oct 21
Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.
Katelyn
19:54 19 Oct 21
Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.
michelle brinker
16:57 18 Oct 21
Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone
Andy Brown
05:34 17 Oct 21
I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.
Kev Letto
01:22 12 Oct 21
Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.
Mark M
14:48 11 Oct 21
The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.
Maison Austin
16:03 07 Oct 21
Greater than 5 weeks since order was placed and have not heard anything about an update
Roger Eisenhower
22:02 30 Sep 21
Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.
Bailey Stage
05:31 29 Sep 21
I ordered my softopper back in July and I’m still waiting with countless attempts of trying to get an update on the status of my order.
Devlin Wubbena
17:54 27 Sep 21
After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.
David Rowe
02:30 23 Sep 21
They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.
Jose gutierrez II
02:08 22 Sep 21
Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point
Jeff Rusaw
15:09 21 Sep 21
Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.
Chris French
00:46 19 Sep 21
I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.
Captain Cornbread
10:33 17 Sep 21
Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
This One
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Softopper® Truck Bed Cap for Toyota Tacoma
$779.00
MSRP:
Google Rating
3.7
Based on 155 reviews
Softopper
3.7
James O'Connell
17:47 01 Dec 21
I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper
Curtis Hinkle
13:49 30 Nov 21
Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.
Nikolas Tempereau
22:12 23 Nov 21
Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.
Steph Lew
17:01 23 Nov 21
Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!
rhynopike54
14:43 20 Nov 21
As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!
Sam F
16:04 16 Nov 21
Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”
Larry Logger
20:37 14 Nov 21
6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Kelly Jones
21:28 10 Nov 21
I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.
Donna Nason
07:16 09 Nov 21
1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!
Jeremy Rager
20:32 07 Nov 21
So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.
Justin Sparks
19:23 05 Nov 21
Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.
Brennan Landry
18:15 03 Nov 21
ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.
J.D. Winter
22:00 01 Nov 21
I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.
257Paul
10:29 30 Oct 21
Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !
James Polles
03:06 28 Oct 21
Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.
Katelyn
19:54 19 Oct 21
Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.
michelle brinker
16:57 18 Oct 21
Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone
Andy Brown
05:34 17 Oct 21
I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.
Kev Letto
01:22 12 Oct 21
Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.
Mark M
14:48 11 Oct 21
The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.
Maison Austin
16:03 07 Oct 21
Greater than 5 weeks since order was placed and have not heard anything about an update
Roger Eisenhower
22:02 30 Sep 21
Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.
Bailey Stage
05:31 29 Sep 21
I ordered my softopper back in July and I’m still waiting with countless attempts of trying to get an update on the status of my order.
Devlin Wubbena
17:54 27 Sep 21
After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.
David Rowe
02:30 23 Sep 21
They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.
Jose gutierrez II
02:08 22 Sep 21
Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point
Jeff Rusaw
15:09 21 Sep 21
Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.
Chris French
00:46 19 Sep 21
I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.
Captain Cornbread
10:33 17 Sep 21
Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
This One
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Softopper® Truck Bed Cap for Ford Ranger
$799.00
MSRP:
You bought your truck because your lifestyle demands it. Ford’s Ranger is a perennial favorite among people that use...
Google Rating
3.7
Based on 155 reviews
Softopper
3.7
James O'Connell
17:47 01 Dec 21
I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper
Curtis Hinkle
13:49 30 Nov 21
Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.
Nikolas Tempereau
22:12 23 Nov 21
Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.
Steph Lew
17:01 23 Nov 21
Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!
rhynopike54
14:43 20 Nov 21
As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!
Sam F
16:04 16 Nov 21
Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”
Larry Logger
20:37 14 Nov 21
6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Kelly Jones
21:28 10 Nov 21
I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.
Donna Nason
07:16 09 Nov 21
1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!
Jeremy Rager
20:32 07 Nov 21
So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.
Justin Sparks
19:23 05 Nov 21
Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.
Brennan Landry
18:15 03 Nov 21
ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.
J.D. Winter
22:00 01 Nov 21
I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.
257Paul
10:29 30 Oct 21
Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !
James Polles
03:06 28 Oct 21
Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.
Katelyn
19:54 19 Oct 21
Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.
michelle brinker
16:57 18 Oct 21
Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone
Andy Brown
05:34 17 Oct 21
I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.
Kev Letto
01:22 12 Oct 21
Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.
Mark M
14:48 11 Oct 21
The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.
Maison Austin
16:03 07 Oct 21
Greater than 5 weeks since order was placed and have not heard anything about an update
Roger Eisenhower
22:02 30 Sep 21
Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.
Bailey Stage
05:31 29 Sep 21
I ordered my softopper back in July and I’m still waiting with countless attempts of trying to get an update on the status of my order.
Devlin Wubbena
17:54 27 Sep 21
After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.
David Rowe
02:30 23 Sep 21
They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.
Jose gutierrez II
02:08 22 Sep 21
Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point
Jeff Rusaw
15:09 21 Sep 21
Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.
Chris French
00:46 19 Sep 21
I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.
Captain Cornbread
10:33 17 Sep 21
Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
This One
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Softopper® Truck Bed Cap for Chevrolet Silverado 2500 HD
$829.00
MSRP:
Google Rating
3.7
Based on 155 reviews
Softopper
3.7
James O'Connell
17:47 01 Dec 21
I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper
Curtis Hinkle
13:49 30 Nov 21
Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.
Nikolas Tempereau
22:12 23 Nov 21
Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.
Steph Lew
17:01 23 Nov 21
Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!
rhynopike54
14:43 20 Nov 21
As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!
Sam F
16:04 16 Nov 21
Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”
Larry Logger
20:37 14 Nov 21
6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Kelly Jones
21:28 10 Nov 21
I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.
Donna Nason
07:16 09 Nov 21
1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!
Jeremy Rager
20:32 07 Nov 21
So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.
Justin Sparks
19:23 05 Nov 21
Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.
Brennan Landry
18:15 03 Nov 21
ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.
J.D. Winter
22:00 01 Nov 21
I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.
257Paul
10:29 30 Oct 21
Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !
James Polles
03:06 28 Oct 21
Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.
Katelyn
19:54 19 Oct 21
Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.
michelle brinker
16:57 18 Oct 21
Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone
Andy Brown
05:34 17 Oct 21
I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.
Kev Letto
01:22 12 Oct 21
Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.
Mark M
14:48 11 Oct 21
The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.
Maison Austin
16:03 07 Oct 21
Greater than 5 weeks since order was placed and have not heard anything about an update
Roger Eisenhower
22:02 30 Sep 21
Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.
Bailey Stage
05:31 29 Sep 21
I ordered my softopper back in July and I’m still waiting with countless attempts of trying to get an update on the status of my order.
Devlin Wubbena
17:54 27 Sep 21
After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.
David Rowe
02:30 23 Sep 21
They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.
Jose gutierrez II
02:08 22 Sep 21
Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point
Jeff Rusaw
15:09 21 Sep 21
Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.
Chris French
00:46 19 Sep 21
I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.
Captain Cornbread
10:33 17 Sep 21
Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
This One
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Softopper® Truck Bed Cap for GMC Sierra 1500
$849.00
MSRP:
The Silverado is a major player in the full-size playground. Known to do a lot of things well, it works hard, it plays hard....
Google Rating
3.7
Based on 155 reviews
Softopper
3.7
James O'Connell
17:47 01 Dec 21
I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper
Curtis Hinkle
13:49 30 Nov 21
Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.
Nikolas Tempereau
22:12 23 Nov 21
Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.
Steph Lew
17:01 23 Nov 21
Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!
rhynopike54
14:43 20 Nov 21
As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!
Sam F
16:04 16 Nov 21
Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”
Larry Logger
20:37 14 Nov 21
6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Kelly Jones
21:28 10 Nov 21
I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.
Donna Nason
07:16 09 Nov 21
1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!
Jeremy Rager
20:32 07 Nov 21
So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.
Justin Sparks
19:23 05 Nov 21
Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.
Brennan Landry
18:15 03 Nov 21
ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.
J.D. Winter
22:00 01 Nov 21
I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.
257Paul
10:29 30 Oct 21
Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !
James Polles
03:06 28 Oct 21
Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.
Katelyn
19:54 19 Oct 21
Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.
michelle brinker
16:57 18 Oct 21
Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone
Andy Brown
05:34 17 Oct 21
I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.
Kev Letto
01:22 12 Oct 21
Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.
Mark M
14:48 11 Oct 21
The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.
Maison Austin
16:03 07 Oct 21
Greater than 5 weeks since order was placed and have not heard anything about an update
Roger Eisenhower
22:02 30 Sep 21
Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.
Bailey Stage
05:31 29 Sep 21
I ordered my softopper back in July and I’m still waiting with countless attempts of trying to get an update on the status of my order.
Devlin Wubbena
17:54 27 Sep 21
After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.
David Rowe
02:30 23 Sep 21
They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.
Jose gutierrez II
02:08 22 Sep 21
Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point
Jeff Rusaw
15:09 21 Sep 21
Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.
Chris French
00:46 19 Sep 21
I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.
Captain Cornbread
10:33 17 Sep 21
Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.
gary hofer
21:13 17 Apr 21
Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.
Rio Cord
04:33 17 Apr 21
They folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.
This One
18:58 16 Apr 21
I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.
Jeff Jones
15:36 15 Apr 21
I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!
brandon allen
23:13 14 Apr 21
Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.
Evan V
21:57 14 Apr 21
Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!
Richard Gonzalez
00:34 06 Apr 21
Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!
Jennifer Vela
16:37 05 Apr 21
We have been trying to reach out through email, phone, and other social media for a week now. We have yet to hear back from anyone. Their phone just rings but nobody ever answers. The product is great, but this is the worst customer service, in terms of wait time, I've ever experienced.
Softopper® Truck Bed Cap for Ram 2500
$829.00
MSRP:
Google Rating
3.7
Based on 155 reviews
Softopper
3.7
James O'Connell
17:47 01 Dec 21
I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper
Curtis Hinkle
13:49 30 Nov 21
Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.
Nikolas Tempereau
22:12 23 Nov 21
Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.
Steph Lew
17:01 23 Nov 21
Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!
rhynopike54
14:43 20 Nov 21
As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!
Sam F
16:04 16 Nov 21
Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”
Larry Logger
20:37 14 Nov 21
6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?
Kelly Jones
21:28 10 Nov 21
I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.
Donna Nason
07:16 09 Nov 21
1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!
Jeremy Rager
20:32 07 Nov 21
So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.
Justin Sparks
19:23 05 Nov 21
Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.
Brennan Landry
18:15 03 Nov 21
ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.
J.D. Winter
22:00 01 Nov 21
I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.
257Paul
10:29 30 Oct 21
Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !
James Polles
03:06 28 Oct 21
Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.
Katelyn
19:54 19 Oct 21
Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.
michelle brinker
16:57 18 Oct 21
Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone
Andy Brown
05:34 17 Oct 21
I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.
Kev Letto
01:22 12 Oct 21
Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.
Mark M
14:48 11 Oct 21
The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.
Maison Austin
16:03 07 Oct 21
Greater than 5 weeks since order was placed and have not heard anything about an update
Roger Eisenhower
22:02 30 Sep 21
Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.
Bailey Stage
05:31 29 Sep 21
I ordered my softopper back in July and I’m still waiting with countless attempts of trying to get an update on the status of my order.
Devlin Wubbena
17:54 27 Sep 21
After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.
David Rowe
02:30 23 Sep 21
They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.
Jose gutierrez II
02:08 22 Sep 21
Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point
Jeff Rusaw
15:09 21 Sep 21
Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.
Chris French
00:46 19 Sep 21
I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.
Captain Cornbread
10:33 17 Sep 21
Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.
Dalton Duriez
17:32 14 Sep 21
I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.
Brendan Pfeiffer
08:09 09 Sep 21
No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.
James Sledge
00:32 31 Aug 21
Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient
Melanie Shady
22:34 29 Aug 21
Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!
David Pike
23:42 28 Aug 21
Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.
Corey Zahares
16:26 27 Aug 21
I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.
Erik Dinsmore
00:36 27 Aug 21
I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.
Doug Powell
18:39 24 Aug 21
I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!
Cindy Shinn
12:43 21 Aug 21
I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻
Rick Handy
23:04 18 Aug 21
So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍
David Ummel
17:12 10 Aug 21
First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.
Jimmy Guthrie
16:49 05 Aug 21
When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.
Joe Jordan
01:01 05 Aug 21
Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!
Matt Disbrow
14:17 04 Aug 21
I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!
Chad Sciacca
06:07 04 Aug 21
Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.
Michael Tincher
00:39 03 Aug 21
1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.
Lorrin Brown
21:13 02 Aug 21
Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...
James Johnson
17:11 02 Aug 21
Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.
Andrew Coulombe
19:31 01 Aug 21
I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!
Kevin Bickford
15:15 30 Jul 21
Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!
shane mead
15:14 29 Jul 21
Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.
Kevin Jolly
20:30 22 Jul 21
Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.
Ben Dunn
01:18 20 Jul 21
Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.
Damien Farias
01:55 17 Jul 21
I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha
James Hargens
05:13 11 Jul 21
Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.
Ella gregory Gregory
21:28 10 Jul 21
A Wild
15:40 10 Jul 21
I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.
Michael Hess
21:10 09 Jul 21
Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.
Joshua Haendle
00:05 07 Jul 21
These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!
John Gibson
17:17 04 Jul 21
Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!
Ron Teeple
15:40 01 Jul 21
Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.
Dakotah Willden
17:49 30 Jun 21
We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!
Janet Andrewson
21:22 29 Jun 21
I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.
Gaige Carter
18:46 24 Jun 21
been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.
tameka Thorpe
19:23 23 Jun 21
Customer service is amazing!!!
Julie Botero
19:09 23 Jun 21
We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950
Austin Gregory
18:05 23 Jun 21
Richard Wilson
04:27 23 Jun 21
I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.
david weigel
22:25 22 Jun 21
I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one
Jami Egan
20:21 21 Jun 21
Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.
Dominic Tovar
15:25 21 Jun 21
Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time
Jason Schussler
01:01 21 Jun 21
Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!
Slo Mo
01:56 20 Jun 21
Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.
Derek Black
18:14 16 Jun 21
Matt L
23:37 14 Jun 21
Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616
marques bernales
20:12 14 Jun 21
Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...
Ryan Compagner
21:23 08 Jun 21
If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.
Clint Baxter
01:47 03 Jun 21
Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!
Kj Paitsel
23:33 31 May 21
Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!
Abel Rodriguez
08:35 29 May 21
Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck
Jimmy Ford
21:59 24 May 21
If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.
Michael Bell
11:32 22 May 21
Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.
Phillip Falgoust
02:25 21 May 21
Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.
Terry Bellin
20:46 13 May 21
After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.
Lonny King
21:32 10 May 21
The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K
Zoe Escamilla
18:00 10 May 21
Super bad customer service. I would not buy anything from here.
Danielle Glenn
00:09 09 May 21
I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!
Margie Rose
16:23 08 May 21
I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.
Dena Lock
02:29 06 May 21
I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!
PAUL MARSHALL
22:11 02 May 21
Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!
Lindsey Beasley
19:49 02 May 21
I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.
Daniel Nelson
19:41 24 Apr 21
I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.
Trav Scoop
01:56 18 Apr 21
Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts