Warranty Information
Warranty
We warrant our Softopper® products to be free from defects in material and workmanship for a period of one year, with the exception of vinyl windows and zippers, provided there has been normal use and proper maintenance.
Vinyl Windows are warranted for a period of 3 months from the date of purchase.
Zippers are guaranteed to be in perfect working condition when they leave the factory. Due to atmospheric conditions, dirt, sand, road grime, dust, abrasive cleaners, etc., zippers are warranted for 6 months from the date of purchase.
Toyota 4Runner, Blazer, Jimmy, Scout, Bronco, Ramcharger, and Trailduster side curtain windows are warranted for 45 days from the date of purchase. Retracting or closing the top when the temperature is below 40 degrees may void the warranty on the side windows, as the window material can crack very easily at these temperatures. Use caution when retracting the top or cleaning off the windows in freezing temperatures.
Any defective items must be returned with proof of purchase to:
Softopper®
5442 Center Run, Suite 101
San Antonio, TX 78219
Freight pre-paid. Items returned must be carefully packed and in clean condition, with plastic windows protected from scratching and creasing. This warranty does not cover damage resulting from abuse, misuse, alteration, accident,t or damage in transit. Softoppers obligations under this warranty are limited to the aforementioned repair or replacement of warranty defects for which return authorization has been received during the warranty period, and Softopper® SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF THIS OR ANY IMPLIED WARRANTY. This warranty applies to the original purchaser only. All remedies under this warranty are limited to the repair or replacement of any item or items found to be defective by the factory within the time period specified.
All warranty requests must be submitted using the form below. Please submit your order number and images. If purchased at a third party like Amazon, we will also need your proof of purchase and shipping address along with your images.
