Frequently Asked Questions

Softoppers are designed and manufactured in North America. The fabric is made in the USA and as many materials as possible are purchased in the USA.

Yes. Softoppers easily handle the same winds and driving speeds as a hard top.

Softopper is built with premium materials and a focus on longevity. Its combination of durable fabric, rust-proof aluminum frame, and replaceable parts makes it an investment that will keep your truck bed protected and looking great for years to come:

Fabric:

• Premier Convertible Fabric: We use the same high-quality, automotive-grade convertible fabric trusted by major automakers like Jeep, Ford, and Chrysler.
• Woven Construction with PVC Coating: This specialized woven fabric is coated with a UV-stabilized PVC layer, making it exceptionally water-resistant and resilient against the elements.
• Proven Performance: This fabric has been rigorously tested and proven to withstand wind, rain, sunlight, fading, mildew, and rot. It’s designed to stay beautiful and functional for years to come.

Framework:

• Rust-Proof Aluminum: The Softopper’s framework is constructed from lightweight, rust-proof aluminum. This ensures a strong and sturdy structure that can handle the rigors of outdoor use without succumbing to corrosion.

Replaceable & Serviceable:

• Individual Parts: A key advantage of the Softopper is that all its components – from the fabric to the frame parts – are individually replaceable and serviceable.
• Longevity: This means that if any part of your Softopper experiences wear and tear or accidental damage, you can replace just that specific part instead of the entire unit. This extends the lifespan of your Softopper significantly, potentially allowing it to last as long as your vehicle itself.

No, the Softopper’s frame is designed to fold down. A load above the cab height will catch the wind, and fold the top down.

Yes, absolutely. The Softopper is engineered to withstand a variety of weather conditions, including snow loads. There’s no reason to remove your topper in the winter; it’s designed for year-round use.

When you initially install your Softopper, it may be quite tight. It will stretch out over the first few weeks and find its happy place. After that it shouldn’t stretch anymore. In cold weather you may notice it’s a little tighter to put on, but not a problem.

No, we strongly advise against placing a canoe or kayak directly on top of the Softopper frame. It’s not designed to support that kind of weight or shape, and doing so could damage both the Softopper and your items. However, we offer an optional roof rack that’s specifically designed to safely transport items like canoes and kayaks. You can see our Datin rack and other compatible racks HERE. You can also inquire via phone, chat, or email for more information about our roof rack options for your specific needs.

Our hero discount offers a 10% discount on the price of the Softopper and all accessories, excluding the Datin Rack, tonneau cover, Napier products, and installation services. To take advantage of the discount, please email us at [email protected] with your proof of service (redacted pay stub, DD214, picture of your ID, or picture of your VA card). Upon receipt, we will provide you with a code that can be used during checkout on our website to automatically apply the discount to your order.

No, we do not offer in-person pickup.

Yes, you can order internationally online or over the phone

Most of our products will be shipped within one week of your order. However, Datin Racks and some truck models may take 2-3 weeks for delivery.

Once your order is ready to be shipped, we will send you an email with the tracking information. You can also check the status of your order at any time by visiting our Quick Order Lookup page: Quick Order Lookup.

We hope this clarifies our shipping timelines. If you have any further questions or need assistance, please feel free to reach out to us via phone, chat, or email. We are here to help!

*PLEASE MAKE SURE TO MEASURE BEFORE PLACING AN ORDER AS SHIPPING CHARGES WILL APPLY FOR ALL RETURNS DUE TO INCORRECT BED LENGTH MEASUREMENT*

Accurately measuring your truck bed is crucial to ensure a perfect fit for your Softopper. Here’s how to do it:

1. Gather Your Tools:

• Measuring tape: A flexible measuring tape that can reach the full length of your truck bed.
• Notebook and pen: To record your measurements.

2. Prepare Your Truck Bed:

• Clear the bed: Remove any cargo, tools, or accessories from the truck bed.
• Ensure the tailgate is closed: The tailgate should be fully closed and latched.

3. Take the Measurement:

• Locate the front of the bed: Stand at the back of your truck, facing the cab. The front of the bed is the wall that separates the cab from the truck bed.
• Measure from the inside: Place the end of your measuring tape at the top against the inside of the front wall of the truck bed.
• Extend to the tailgate: Carefully extend the measuring tape from the front or bulkhead of the truck bed until it reaches the top of the inside of the tailgate.
• Read and record: Read the measurement at the point where the tape touches the inside of the tailgate. Record this measurement in inches. This is the length of your truck bed.

Important Considerations:

• Measure twice: It’s always a good idea to double-check your measurement to ensure accuracy.
• Consult our website: Refer to our website or contact our customer support team if you have any questions about measuring or choosing the right size Softopper for your truck.

Key Points to Emphasize:

• Inside measurement: It’s crucial to measure from the inside of the front wall to the inside of the tailgate.
• Tailgate closed: The tailgate must be fully closed and latched when measuring.
• Accuracy matters: An accurate measurement is essential for a proper fit and optimal performance of your Softopper.

We also have a video showing you the best way to measure your bed: https://softopper.com/how-to-measure-bed-length/

By following these simple steps, you can confidently measure your truck bed and ensure you order the right Softopper for a perfect fit and enjoyable outdoor adventures.

*REMEMBER TO MEASURE! PLEASE MEASURE YOUR TRUCK BED SIZE FROM BULKHEAD TO TAILGATE (INSIDE).*

Absolutely! Your Softopper will arrive with all the necessary components for a complete installation. This includes the frame, fabric top, all required mounting hardware, and detailed instructions. We’ve designed our kits to be comprehensive, so you can get your Softopper up and running without any delays.

The Softopper sets up quickly and easily. Installing it the first time is not much different than installing the 20th time.

• The Softopper’s side rails clamp to the top of the truck’s bed rails.
• The upper structure pins to the side rails.
• The canvas snaps, buckles, and ties to the frame.
• The front panel is two parts. The outer panel goes between the cab and the bed so rain sheds outside the truck.
• The inner panel hook fastens to the inside of the cab rail.
• The rear panel hook fastens to the top of the tailgate.
• Jeep and SUV tops are installed in a number of ways depending upon the vehicle.
• See full installation process for your vehicle Here.

Most people seem to take about 45 – 60 minutes to do the initial install. It’s not difficult at all and usually only requires a wrench or socket to tighten the clamps.

If you leave the frame together and the canopy on the frame, it takes about 2 minutes to put it back on the truck.

We do on select products, yes! Click here to visit our Home Installation page for more details.

The Softopper bedrails need to sit flat on the top of the truck’s bedrail. Tool boxes that hang up and over each side of the bed will have to be removed.

Tool boxes that sit down on the floor of the bed and have at least 2 inches of space between the edge of the bed and the tool box are usually fine.

Yes, you can absolutely install a Softopper on a truck with an over-the-rail bed liner. However, there’s an important step to ensure a secure fit:

Modifications to the Bed Liner:

• Drilling: You’ll need to use a hole saw to carefully cut through the bed liner at specific points where the Softopper’s clamps attach to the truck bed rails.
• Number of Holes:
  • Standard Beds: Two holes on each side of the truck bed.
  • Super-Dutys and 8-foot beds: Three holes on each side of the truck bed.

Why is this necessary?

• Secure Attachment: The Softopper’s clamps need to make direct contact with the metal truck bed rails for a strong and secure attachment.
• Prevent Damage: Drilling through the bed liner prevents the clamps from putting undue pressure on the liner, which could lead to cracks or warping.

Tips for Drilling:

• Measure Carefully: Use the Softopper’s provided template or instructions to mark the exact locations for the holes.
• Choose the Right Hole Saw Size: Select a hole saw size that matches the diameter of the Softopper’s clamps.
• Use Caution: Take your time and drill carefully to avoid damaging the truck bed or the bed liner beyond the necessary holes.

Additional Considerations:

• Professional Installation: If you’re not comfortable making these modifications yourself, consider having a professional installer handle it for you.
• Bed Liner Material: The specific drilling process may vary slightly depending on the material of your bed liner. If you have questions, feel free to reach out to our customer support team for guidance.

Yes! Just email us your name and full mailing address to [email protected].

Softoppers are available in three colors: Black, Tan, Grey, and select vehicles, in the All-New Premium Black Twill.

Twill is our NEW 3-layer Premium fabric for truck owners who expect the best. We have selected the best OE-grade soft top material, time-tested by leading Wrangler and Bronco top manufacturer Bestop.

• Comes with standard dark tinted rear window
• Triple-layered fabric
• Weatherproof woven acrylic outer layer for the premium black look and feel with superior resistance to weathering, fading, and dirt
• Vinyl middle layer for thermal and audible insulation
• Polyester fabric backing for durability

We only offer Twill for select Toyota Tacomas, Ram Trucks, and the Jeep Gladiator!

Check them out HERE

Yes. The material is a coated automotive convertible fabric that’s completely waterproof.

Any water that falls on your Softopper sheds outside the truck.

As with any sewn top there is a small possibility of the seams leaking. Softopper offers seam sealer if you would like to treat any trouble spots.

No. The Softopper frame holds the canvas tight.

You can go through a touchless car wash. We recommend that you rinse any residual waxes or cleaning agents from the windows afterward. Cleaning agents containing alcohol, silicone, or wax will degrade the Softopper windows over time.

Check out this great tips and tricks video for the best way to care for your topper!

Tips for Keeping Your Soft Top in Prime Condition

We now offer The Softopper Cleaning Care Line! It is a series of products designed to clean and protect your Softopper truck top. It includes a Vinyl Cleaner, Protectant, Window Cleaner, and Twill Protectant. All of the products are environmentally safe and biodegradable. There is also a Soft Top Care Kit that includes all of the above products except the Twill Protectant. This is sold separately. See them all HERE!

We warrant our Softopper products to be free from defects in material and workmanship for a period of one year, with the exception of vinyl windows and zippers, provided there has been normal use and proper maintenance.

Vinyl Windows are warranted for a period of 3 months from the date of purchase.

Zippers are guaranteed to be in perfect working condition when they leave the factory. Due to atmospheric conditions, dirt, sand, road grime, dust, abrasive cleaners, etc., zippers are warranted for 6 months from the date of purchase.

Toyota 4Runner, Blazer, Jimmy, Scout, Bronco, Ramcharger, and Trailduster side curtain windows are warranted for 45 days from the date of purchase.  Retracting or closing the top when the temperature is below 40 degrees may void the warranty on the side windows, as the window material can crack very easily at these temperatures.  Use caution when retracting the top or cleaning off the windows in freezing temperatures.

Any defective items must be returned freight pre-paid with proof of purchase to:

Softopper
333 Centennial Pkwy, Unit B
Louisville, CO 80027

Items returned must be carefully packed and in clean condition, with plastic windows protected from scratching and creasing.

This warranty does not cover damage resulting from abuse, misuse, alteration, accident, or damage in transit. Softopper’s obligations under this warranty are limited to the aforementioned repair or replacement of warranty defects for which return authorization has been received during the warranty period, and SOFTOPPER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF THIS OR ANY IMPLIED WARRANTY. This warranty applies to the original purchaser only.  All remedies under this warranty are limited to repair or replacement of any item or items found to be defective by the factory within the time period specified.

To see a complete breakdown of our warranty policy, click HERE.

For Tents:

• AC-BKRDZ-NST
• AC-SPRTZ-NST
• AC-SPSCR-NST

Warranty Policy:

Napier handles all consumer warranty issues. If you have a warranty issue please contact Napier via email at [email protected] or by phone at 1-800-567-2434.

Napier tents are warranted to be free of manufacturer defects in workmanship for one (1) year form the original purchase date for the original owner of the tent.

Replacement parts: within the first 90 days of the warranty period, standard shipping for replacement parts will be free. After 90 days, the customer is responsible for all shipping costs for replacement parts. Replacement parts can be new or reworked.

Sportz Air Mattresses are warranted for thirty (30) days. Discontinued products have no warranty. In order for the warranty to be valid, the proof of purchase (receipt form the place of purchase) is requires to prove the date of purchase.

See the Sportz Air Mattress HERE!

We understand that accidents happen and your Softopper may experience wear and tear over time. Here’s what you need to know:

Frame Damage:

• Warranty: The Softopper frame is covered by a 1-year warranty against defects in materials and workmanship. If your frame breaks due to a manufacturing defect within this period, we’ll repair or replace it at no cost to you.
• Beyond Warranty: If the frame damage occurs outside the warranty period or is due to accidental damage, misuse, or normal wear and tear, we offer a range of replacement parts available for purchase. Our customer support team can assist you in identifying the needed part and provide guidance on installation.

Canopy Damage:

• Warranty: The Softopper canopy is also covered by a 1-year warranty against defects in materials and workmanship. If you notice any stitching issues, fabric tears, or other defects within this period, we’ll gladly address them.
• Minor Repairs: For minor tears or punctures, you can often repair them yourself using a patch kit or fabric adhesive designed for marine-grade fabrics.
• Extensive Damage: In the event of significant damage to the canopy, such as large tears or extensive wear, replacement canopies are available for purchase.

Important Notes:

• Warranty Claims: For any warranty claims, be sure to contact our customer support team with details of the damage and proof of purchase.
• Proper Care and Maintenance: Following our care and maintenance guidelines can help extend the life of your Softopper and minimize the risk of damage.
• Accidental Damage: While our warranty doesn’t cover accidental damage, we’re here to support you with repair options or replacement parts to get you back on the road.

Remember, we want you to enjoy your Softopper to the fullest. Replacement parts are available and repairs can be completed. If you have any concerns about damage or need assistance with repairs or replacements, please don’t hesitate to reach out to our dedicated customer support team via phone, chat or email: Contact Us

We want you to be thrilled with your Softopper purchase. We are committed to providing you with the highest quality products possible, worthy of your trust and confidence.

If, for any reason, you have concerns, questions, or need assistance with a product, please reach out to us: Contact Us before returning it. We have found that when a product is not working as expected, a few adjustments or corrections can often set things right.

You may return a Softopper product within 30 days of your purchase, provided that the product is in its original packaging, and includes all original packaging. Please take note of our Exclusions on Returns: We cannot accept products that are damaged due to negligence, abuse, or misuse.

IMPORTANT: ALL RETURNS MUST REFERENCE AN APPROPRIATE RMA (RETURNED MERCHANDISE AUTHORIZATION) NUMBER, WHICH MAY BE OBTAINED FROM A SOFTOPPER CUSTOMER SERVICE AGENT AT 800-810-7227, VIA LIVE CHAT, OR BY EMAILING [email protected]. PLEASE WRITE THE RETURN AUTHORIZATION NUMBER BELOW OUR ADDRESS ON THE OUTSIDE OF THE BOX. ANY RETURNS WITHOUT A VALID RETURN AUTHORIZATION NUMBER WILL BE REFUSED.

For a complete breakdown of our Return Policy click HERE.

New Items: Softopper will accept returns on Napier products on new items free of charge up to 30 days from the consumer purchase date. New items are defined as unopened merchandise. Once an item has been opened, no matter the condition, it becomes used. Proof of order date, such as the original purchase order number or invoice number is required.

Used Items: Softopper will accept returns on used Napier products up to 30 days from the original consumer purchase date with a 25% restocking fee. The restocking feel will be waived for defective items. Softopper will examine the return to determine if the defect is a manufacturer defect. If the defect is due to normal wear and tear, the 25% restocking fee will apply.