Napier Warranty & Returns

For Tents:


Warranty Policy:

Napier handles all consumer warranty issues. If you have a warranty issue please contact Napier via email at [email protected] or by phone at 1-800-567-2434.

Napier tents are warranted to be free of manufacturer defects in workmanship for one (1) year form the original purchase date for the original owner of the tent.

Replacement parts: within the first 90 days of the warranty period, standard shipping for replacement parts will be free. After 90 days, the customer is responsible for all shipping costs for replacement parts. Replacement parts can be new or reworked.

Sportz Air Mattress:

Sportz Air Mattresses are warranted for thirty (30) days. Discontinued products have no warranty. In order for the warranty to be valid, the proof of purchase (receipt form the place of purchase) is requires to prove the date of purchase.


New Items: Softopper will accept returns on Napier products on new items free of charge up to 30 days from the consumer purchase date. New items are defined as unopened merchandise. Once an item has been opened, no matter the condition, it becomes used. Proof of order date, such as the original purchase order number or invoice number is required.

Used Items: Softopper will accept returns on used Napier products up to 30 days from the original consumer purchase date with a 25% restocking fee. The restocking feel will be waived for defective items. Softopper will examine the return to determine if the defect is a manufacturer defect. If the defect is due to normal wear and tear, the 25% restocking fee will apply.