Most orders will ship in 2-3 weeks. SUV Softoppers, Datin Racks and some truck models, please allow 4-6 weeks.

Softopper® Truck Bed Cap – SO-FR58O

Google Rating

3.6

Based on 205 reviews

Softopper

3.6

David Jones

18:30 20 May 22

I got the stopper for my (^ Ford Bronco to shed weight for racing. We podiumed the 2022 NORRA Mexican 1000 Rally, racing off-road more than 1,400 miles from Ensenada to Cabo San Lucas, Baja MX. The stopper performed fantastic withstanding the demanding baja terrain at race speeds. Well made and Baja tough, love this top!

Andrew Ptacek

17:19 20 May 22

Just don't. Don't buy this product. I should have looked at the reviews before I purchased from them. They don't tell you anything about shipping dates until you've purchased. Then, after they so willingly take your money, they send an email saying your order is shipped and to allow 2-3 weeks for it to be shipped. You WILL NOT get it in 2-3 weeks. Don't waste your time. And you will not get in contact with customer service. Either through the phone or through email. This would be better if they were up front with their customers about shipping times and back orders etc. Take your money to their competitors and have your soft shell within a week and you'll also be able to get in contact with a representative. I am reaching out to my bank and reporting this as fraud. I have not received the product, you took my money and you will not contact me.

Sloppy Joe

11:20 16 May 22

When you order you will receive message stating shipping in 2-3 weeks.When week 3 comes along you can call and email them....they will not answer the phone, they will not call you back, you will get no response(except an auto response email saying we will get ahold of you in a week...LOL)...save your money and get something else... and by the way....they will bill you immediately even though you have no idea of when you are really getting what you paid almost one thousand dollars for...maybe a great product...i have no idea...cant get an answer on when it coming....

Jim M

13:21 14 May 22

I bought a Softopper for my '77 Ramcharger. I got tired of lifting the hard top off and on and wanted something that I could leave on when it rains but remove easily when the sun is out. The 6wk delivery turned into about 3wks...nice surprise. Unpackaging, all the parts were there, wrapped and protected from rubbing with easy to follow directions. I do have to disagree with the 1 hour installation time, however, I wasn't looking for a fast install. It took me about 3 hours which isn't bad considering most of these old trucks have had work done and there are no two the same. I also had to drill two holes in the rear to attach the box rails but overall it is a good fit and I am looking forward to sunny weather to roll up the sides and enjoy it.

BoiseG

16:52 13 May 22

First things first, I'm sure many of you are reading for info on delivery time. I received my topper after 8 weeks and it was well worth the wait. I received an email from Softtopper after about 4 or 5 weeks to say that delivery was delayed due to supply in material. After reading through the reviews, 8 weeks delivery time was about what I was expecting anyway. ***Note to Softopper; your quality is top notch and I believe you would see a major boost in your rating to reflect it's quality if you simply upped the stated delivery time on your website.***As for the topper itself, the material is top quality. Install is quick and easy after watching their how-to video. I chose the Softtopper over a hard shell for my 2001 Tundra because I need normal access to the bed when hauling my 4 wheeler and this works perfectly for that need. Lowering the topper and raising it in place again is simple. I was concerned about the snaps being at risk of tearing off with time, but it doesn't seem like that will be an issue because the snaps on either end are not overly stretched and those in between are not stretched at all to snap and unsnap. The fit is near perfect; the only issue is it only covers about half of the stake holes on the bed rail, which will allow a little water to leak through even if you have caps to cover the holes. (the caps aren't water tight) otherwise, there is no issue with the fit. My other curiosity was how well it would keep out dust from the dusty Owyhee desert roads and it did a great job at that as well. I'm very happy with my purchase, it's well worth the wait and I highly recommend it to anyone.

Delfin San Jose

20:50 11 May 22

Ordered my topper 4/5/22. It is now already 5/11/22 still no sign. I contacted them about a week and a half ago and they’re still working on it.

Harriet Grasso

22:53 04 May 22

Ordered on March 28th ... still don't have it and we live so close it should have arrived in at least 2 days. This place has THE worst customer service. They never call you back and an e-mail inquiry said it would take a week to get back to us. UGH

Dave Pietila

14:50 03 May 22

I've had a softopper on my 2004 Duramax for several years now. I'm still very happy with it. The topper has aged well. I chose white and it's not as white as it was when I got it, but the canvas is still in very good shape. It still keeps everything dry. It has held up to tens of thousands of highway miles, Severe freezing temperatures from Minnesota winters (teens below zero), Severe heat and sun from Southern Oregon summers (115+ degrees) and is still in very good shape.The one complaint I have is that the snaps could be spaced just a little bit further apart on the canvas. It was tight to install when it was new, but as it has aged it has become very difficult to get the last couple snaps snapped. The first few are easy. The next couple can be done with a ratchet strap to pull it tighter. The last couple require two strong adults and the ratchet strap all working together. My personal opinion is that any looseness when it's new would be a tiny unproblematic sacrifice to be able to still put it on as it ages.

Barney Anderson

20:12 02 May 22

Purchased a SoftTopper for my truck, liked the idea of a lightweight, foldable camper shell. Quality of the product seemed good, straight seams, nice tight fit.... then the problems began.Had a couple snaps that hold the fabric to the base rails break after a couple months, easy enough to replace those.Got into a wind storm up in Wyoming, 40 mph cross wind is not unusual for that area of Wyoming. As I drove down the highway I noticed my topper was being pushed down a little bit by the cross wind but seemed to be doing OK. Next thing I know the back fabric of the shell is flapping around wildly. I pulled off the interstate and found the back 1/3 of the fabric totally destroyed from flapping in the wind.I have attempted to contact SofTopper customer service 5 times over the last month to see if this is a know problem. Cannot get any response from the email support and have placed several voicemail messages without any response. If you call to place any order you can get right through but if you have an issue apparently "non-response" is the norm.I got 14 months use out of a $800 topper that is now totally worthless. If you go anywhere that has high winds, I would not recommend a SofTopper.5/2/22 Update. I finally got through to a customer service representative. I was able to get a replacement canopy from SofTopper at no charge to me, they even paid the shipping. I'm very happy with the help and resolution I received from the company once I was able to connect with a representative. It is unfortunate they have not been able to fully restore customer service response times since the pandemic hit but I do think they are awesome at standing behind their products.

James Barnett

20:39 23 Apr 22

Waited almost 8 months before reviewing but this thing is legit! Tight as a drum going 80 on the interstate and keeps the bed dry in all weather. There is some dust that gets in but through an entire hunting and ice fishing season kept everything dry. Will remove for the summer and put back on in the fall. Even spent a night back there when it was raining and we arrived at camp spot after dark. Highly recommended and would definitely replace if it was damaged

Dwaine Marfori

23:22 22 Apr 22

I live in Hawaii and expected my Softopper to arrive in 4-6 weeks. I came home the other day to a surprise. I received my softopper in exactly 2 weeks as promised. It was well-packaged and took time to unpack, but that's how you know it is well prepared for shipment. Easy install and looks great on my truck. Thanks Ben and the team at Softopper!

J C

16:40 20 Apr 22

While I cannot comment on the quality just yet, I can comment on the customer service. There really isn’t any. The web page will tell you 2-3 weeks for delivery. Your payment will go through and you will receive an immediate email reply telling you your payment has been made and to expect 2-3 weeks for the product to arrive. An hour or two later and you will receive a very exciting email telling you that your order has shipped! Don’t be fooled. None of these things is true. The 2-3 weeks……..well, let’s just say that I have been waiting for 8 1/2 weeks now. If you attempt to call, email, or reach Softopper via social media, you will be lucky to get a response. After looking at the last years worth of bad reviews, it appears this response is the exact response they have been giving for a year now and nothing has changed. Finally, I did receive an email back to my inquiry on 3/16 and it said I would see the product mid April. That's a far cry from the 2-3 weeks as advertised. It is now past the Mid-April Timeframe and still no topper and no additional updates. It would be understandable if due to worker shortages, sickness, material shortages, or storms that the lead times would get longer. However, the complete lack of transparency on their website and social media sites comes across as borderline unethical. So, if you are deciding to make a purchase, do so knowing you will know nothing, hear nothing, and will be left in the dark as to when and if your 100% paid for product will ever arrive. After all of this, I really hope the Topper is everything and more that I have heard it to be. I really want to like this company and their product but, so far, the company's lack of transparency & communication is making me very nervous. I will update this as soon as I know more. Hopefully, I can give a few more stars based on quality alone.If you can send auto emails telling customers their payment is received, why can't that same system send out automated updates?

Craig Rupp

22:33 13 Apr 22

I was looking to buy a used Softopper and didn't know about fitment. I called in and they were super helpful - even though I wasn't buying from them. The used one sold and I bought a new one. Love the Softopper and the customer service was great.

Colin Pickett

17:00 13 Apr 22

This company over promised and under delivered. I have no idea if my topper will ever ship. They claimed 2-3 weeks. It has been almost 7 weeks with no update or response to my email. It would be better to be honest with shipping estimates than to lie to make sales.

Dayton Jones

14:55 13 Apr 22

Jose Hernandez

00:06 03 Apr 22

Thomas Gregg

14:14 27 Mar 22

DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!!!!!! Terrible customer service shop elsewhere I ordered my soft topper a month ago and it came but clamps don’t work at all. So I call them and it takes a week for them to call me back. Once they do talk to me they said I can just drill holes in the rails and they will send me bolts. Well a week later the bolts they send aren’t even long enough to go through the rails.

Alan Courtemanche

18:38 21 Mar 22

They have moved, but I guess they would rather you go on a wild goose chase, rather than update Google maps. They don’t answer the phone, they are very backed up, I’m not sure why I’m even trying

Scott Langenbahn

12:07 08 Mar 22

This thing is great! Just recently installed on my Tacoma 60 inch bed. Looks fantastic it has held up great so far. Plan on putting this thing to much use. I do wish the tent attachment was more reasonably priced. @softopper, message me if you feel like cutting that attachment a deal.Should omit the 1stars complaining about shipping, thats bbb business. The product itself is good stuff and seems quality. Warned my wife about the shipping madness and lack of communication. So she ordered with plenty of time and prep. Let them charge the card and said a prayer to whatever god was listening. And one day it showed up! Just before christmas in fact! Great product. Not alot of communication. Hope I don't run into issues.

Brad Boyd

20:03 07 Mar 22

ZERO STARS!!! I ordered my softopper on January 28, 2022, and after a week and a half I hadn't received the topper so I called. When I called the customer service representative told me that my topper wouldn't be delivered until sometime between March 4- 12 because they had gotten behind because COVID had run through their shop, understandable. I called back today March 7 to check on the status and was immediately told that it would be another 1-2 weeks, this time because they were moving. When I told the representative that I was told the topper would be delivered by the 12th they quickly changed their story to "it's being shipped in from our other shop" and to check back on Thursday the 11th to see if there is a tracking number. At NO TIME during this ordeal have I received an email saying my order was being delayed, NOT ONCE! The main reason I had chosen Softopper was for the customer service that I had seen rave reviews on, but I have yet to experience. I am very very disappointed in how this has gone thus far.

Casey Lind

05:37 04 Mar 22

Put on my Softopper today. It fits and looks great. This versatility is exactly what I wanted. The YouTube video and instruction sheet made it real easy to install myself. Yes, production took 6 weeks but I have a new body style truck and everything takes a little longer right now. All around... an A.

Kerry Neimon

23:01 03 Mar 22

Love it!!! I replaced my 2 year old Tonneau cover last summer with the softopper on my 2006 Tundra and have not looked back. It is just awesome. I have it up all the time and when I need extra height just fold it back real quick. It has weathered the extreme cold, snow, rain and high winds of Wisconsin with no issues. The only draw backs I see is that if you don't want anything potentially stolen from the back you will need to have a lock box. Also your not suppose to go through car washes that use a touch wash system. I have had hard tops and tonneau covers. The softtopper is just so much better and more versatile. I will never go back to either one. Sincerely, Michael Neimon

witt weldon

18:40 03 Mar 22

Buy Softopper, best top and customer service hands down. Unbelievably understanding and helpful helping me with a replacement window. Don’t hesitate to get one of these tops

Nick Stanislaus

17:45 01 Mar 22

Product looks decent but customer service and communication is terrible! Topper received as wrong color and some damage. Trying to get customer service was a nightmare. Finally got through and the lady I spoke with was rude and condescending. She told me that I would need to send pictures of damage for a return label. Which is understandable like most do. But after that she told me I would not receive any conformation that the old topper was received nor the new one was being made or shipped back. Also it would take 3 weeks for new topper to be made but from when? Should have listen to all the other reviews about customer service......

Deno Karegeannes

23:40 26 Feb 22

Love my top. Durable, waterproof and great fit and finish. Highly recommend. 2018 Ram 2500 Power Wagon.

Justin Burden

03:45 24 Feb 22

Very nice looks great seems to be good quality

rhynopike54

14:58 20 Feb 22

As of today (11/20/21) it has been 5 weeks since I ordered a top for my Silverado. I knew they were giving estimates of 3-5 weeks ship time when I ordered it and I was fine with that. At this point though, I would really appreciate an update on what is going on with my order. I haven't heard from them since they eagerly accepted my money!Update: I received my top about 7 or 8 weeks after I ordered it. I love my top, looks good, easy to install and easy to use. My only complaint is about the lack of customer service. If there are going to be delays, then it should be their responsibility to notify the customer and not leave them in the dark.

Brent Merritt

15:01 15 Feb 22

My wife bought one for my 72 Blazer, when she ordered it, it was 5 to 7 weeks backordered. Showed up 4 days later, Haven't put on yet but inventoried it and all parts are there. Will be installing shortly, need the weather to warm up a little more, expect it to be perfect.

George Perez Jr

13:04 15 Feb 22

Well I have owned my Softopper since 2007 when I purchased it for my 2005 Tundra. Recently checked out the site and saw how far along it has come since 2007 - I thought it was about time I reviewed my purchase. We used the Softopper to protect our gear when we traveled cross country and back in 2007. I have been using it regularly since. It is a breeze to install and remove - so I remove it between trips for other truck type work where I don't need it. I can't say enough about the quality and performance of the product. Very very pleased with my purchase and would recommend it to anyone wanting to avoid the cost, mounting hassle and limited function of a hardtop. Only issues are the squishy gaskets/adhesive under the rails that don't hold up well in the extreme heat but pretty minor issue in my view. Probably resolved by now. Do it!

Kevin Kimmey

03:53 14 Feb 22

***buyer beware*** Softopper will sell you a top and charge your credit card and then send you a tracking number as if it's on the way! Then, if you can get through to customer service, they will advise it is on backorder for up to 5 weeks. I had this happen a few months ago and I advised the customer service rep that it would be really nice and fair to let customers know the product is backordered prior to finalizing their order. I ordered a top again last week and got the exact same tracking number email only to find out it will not ship for up to five weeks. Customer service will tell you that they will return your call or email within 3-4 days. I have left both voicemails and emails over a week ago and you guessed it, no return call as of this review. They make a great product; however, their sales tactic by not informing the customer of the backorder status prior to payment is WRONG!

Rio Cord

16:33 13 Feb 22

These folks will not answer or return phone calls. I need the Softopper by a certain date and was not notified of a back order till I ordered it. When I tried to contact them about maybe a color change or something absolutely zero response from them. I canceled the order it took them 7 days to respond and that was by email I find it hard to believe 4.6 stars.

Citizen Publisher

02:13 12 Feb 22

Zero complaints. So versatile. One year in. 2018 Silverado. Wife and I installed this in less than an hour. It does not leak. I can lower it and boot it in about 10 minutes and raise it even faster. Very satisfied.

Tim Archer

00:38 30 Jan 22

Robert Mollett

02:55 27 Jan 22

I needed my Softopper in a pinch and when I called they were more than happy to help me out. They expressed shipped my topper and I had it installed on my F450 just two days after I called. I can't be happier with how this performs and keeps my cargo covered and protected from the elements. And it looks great too!

Heady Primes

02:26 27 Jan 22

The best advice is DO NOT do business with this company. If you do, save/print screen ALL your communications, and if you can get any responses. It will be helpful for the credit card charge back process, the FTC, and Colorado State Attorney General. I ordered on a "3-5 week" delivery window, currently >10 weeks no product. Formal action starts next week if nothing changes.

Mark Kuzio

00:33 26 Jan 22

This is a great topper! I love the versatility it offers me, it looks amazing on my Tacoma (Cement with a black Softopper) and the installation was a breeze. I knew I would be waiting a while when I ordered it, but I wasn't in a rush. Ordered on November 24 and received it on January 12. With all the issues the pandemic has caused, I'm happy to wait for a quality product.Now for the one negative thing I've noticed about my Softopper. On page 5 of the included instructions, they show connecting the two halves of the bedrails together. The pic shows a square tube inside the square bedrail that connects them together. The inner tubes on my bedrails are round not square. This allows the rear half of the bedrail to twist inward from the weight of the topper and the stress of the stretched material.I've heard of people having these tops for years with no issues, but I'm curious how long they have been using the round tubing inside the bedrails. I'll probably buy an extra set of the rail clamps to attach close to where the two pieces of bedrail connect. If you have the long bed tacoma, they come with a third set of clamps and you should be all good. Seeing the bedrails roll inward on the short bed like I have, these should come with three sets of clamps too. For or a product that costs $800, I shouldn't have to order anything else to make sure it's mounted correctly.Overall, I'm still very happy with it and I hope it lasts for years to come.

Joe Santos

17:59 24 Jan 22

First things first, thank you Amy for your excellent customer service , answering my endless questions prior to and after placing my order! To the entire staff, thank you for getting my topper to me in less than 2 weeks! It went on nice and easy and it looks amazing! You can really feel and see the quality of these toppers. You won’t be disappointed!

G Le

21:49 21 Jan 22

Just wanted to write an overdue review for my softtopper. I purchased it on 9/17/21 and received it 11/16. When purchasing my softtopper I noticed the wait time and was okay with it. These are tough times and not everything can be pushed out as we all wished. Well it finally arrived and the order was correct all the way through. I purchased a Tan topper for a long bed 3rd gen Tacoma and man does it look SICK on the cement truck. I get a crazy amount of compliments and even looks on the road. I had one lady tell me shes never seen anything like it on a truck and it made me smile. Till this day, I've only seen two softtoppers in the state of Georgia. One on an older Tacoma and one on a Tundra, both looked well used but still sturdy as ever. The assembly was easy and it is a QUALITY product. The wait time is well worth it. Believe it or not it has also helped with my mpg. I travel from Atlanta to Augusta regularly and my mpg seems to be around 23/24 vs 18/19. I drive it rough too and you hardly notice any noise coming from the topper. It handles winds very well too. It rains a lot here as well and everything underneath stays bone dry! I might be the only one now in GA with a softopper but I expect to see a lot more in the future the way it seems to attract peoples attention. Such a solid product! Thank you Softopper.

Blake Holman

04:45 20 Jan 22

I have had my soft topper on my Ram 2500 for 5 years now. It is still one of the favorite things on my truck. I did have an initial issue with some stitching but it was taken care of promptly. It is still holding up strong and I keep it on the truck for 3/4 of every year. It’s been through all kinds of weather/elements and I can’t think of a single complaint. Whether using it for just keeping a load in the bed covered or camping in it it’s fantastic. Does a great job at keeping rain out of the bed and I have slept in it during torrential downpours. It’s so easy to take off or put on solo without any assistance. 5 stars!!!!

Rob Higuchi

01:42 18 Jan 22

Bought this in Feb, didn't install until Oct once the weather started to cool. Live in California so the climate is mild. I love everything about this but the quality of the rear vinyl window is marginal at best and the warranty is a joke. It's been on my truck less than 3 months and there is already a crack in the window.

Ramsay Richard

23:33 10 Jan 22

This is the best top ever! Arrived completely as described and has been flawless for a few months in snow, sleet, rain and mud. Thanks! STP folks!

Peter M

22:30 04 Jan 22

Shocking that you just can't reach these people (and, judging from the many similar experiences, they don't care). Tried emailing (twice) and calling (just rings and rings). Someone should buy this company and run it properly as (it seems) they have a unique, quality product -- what a shame their service is so bad. If I ever get a reply/response I'll edit this review, but for now it stands as my experience.

Stoltzzy

21:49 04 Jan 22

Been 7 weeks only one response out of the many times I have called or reached out , website says ships in 5 weeks that’s not trueJust received another delay email and can’t get my money back no one will reply, if you don’t care about receiving a soft top then this company is for you

Nick Pedersen

04:44 04 Jan 22

UPDATE: Someone finally responded to FB Messenger saying they could see it was scheduled to ship Jan 17th. I don't underatand why theit system sends an email that it has shipped when it isn't even available to ship. We'll see if it ships then. (They also said they are aware of theirs flaws and working to correct them.) Changed to 2 stars.ZERO communication since receiving an email my order shipped. It has been in a "shipped" status since the 21st but FedEx has not received the shipment. I've left messages, emailed, and even tried the FB messenger. Zero return on any of those.If you don't mind throwing $1000 on hold without any idea when you might get something, go for it. Otherwise, might want to buy something else.

Chris Cibelli

22:03 03 Jan 22

Unethical. Don’t bother. They will charge you immediately, and will tell you it is shipped when it has not. They don’t answer or return phone calls or emails. Now I’m disputing the charge on my credit card since it’s been over a month of nothing. Terrible company. I’m sure we can all be sympathetic to supply chain issues, back orders, etc. but they don’t tell you ANYTHING even after they’ve taken your $1000.

curt [email protected]

14:59 30 Dec 21

Purchase top for 2018 Toyota Tacoma easy install looks great after applying seam sealer supplied by soft topper per their instructions top leaks pretty bad if I can get this resolved I would definitely give them five stars

ernie campos

13:31 26 Dec 21

I live in California, not having my topper for a year and Raining season noticed water drops leaks from the inside. And also some of stitching is not fully intact on the edges from the inside.

Alex P

18:24 23 Dec 21

Many thanks to Ben and all the folks at Softopper! I got my soft top installed in time for a trip over the mountain pass, it fits great, and looks awesome!Thanks again guys!

Eric Lacy

21:06 22 Dec 21

I'm local. Went into the shop about two months ago, ordered a soft topper for my truck. They told me it would be 1-2 months depending. They called at week six, told me my topper was ready. Went and picked it up, installed it in about 1.5hrs taking my time. It really is really thick and good quality. Wasn't missing any parts, and very straight forward install.Would recommend. The lady working the front desk was very nice and helpful. No issues on my end, would recommend to anyone.

Mike Johnson

07:16 17 Dec 21

Ok product, absolutely terrible customer service and help. They say 3-5 weeks backordered and it's more like 8 weeks. Plus absolutely no communication from them when it shipped. Tried to cancel my order before I got it and no response from them. They say one thing and then completely ignore you! Good or bad, communication is key, they just haven't figured that out.

Curtis Hinkle

15:11 16 Dec 21

Ordered a top over 9 weeks ago. Was told 3-5 weeks. Have tried to call, impossible to get anyone on the phone. I have emailed multiple times and get no reply. I got a random email with a credit of 50$ back to my card (paid 1200$). No explanation or expected delivery time in the email. Customer service is beyond pathetic. God forbid someone need to cancel an order or something because it would be impossible. I will update IF I EVER receive my topper.UPDATE: Coming up on 12 weeks now. Have been told it will ship 2 weeks ago, Then last week. Still nothing

Tyson Schroeder

17:48 10 Dec 21

I didn't know that their products were on backorder until I actually placed my order (they seem to have updated their website since), and after reading some really bad reviews, I didn't have high hopes for a timely and/or accurate delivery.Low and behold, my topper was delivered right at the 5-week mark yesterday (no shipping update- just showed up on my doorstep).Fit and finish are quality, and the install took only 60 minutes or so with the help of my 8-year old (so I probably could have done it in 45 minutes without her "help"), and that included a quick cerveza break in the middle.I would suggest Taco owners use the online install video rather than the included printed instructions, as some of the offsets for the rail were more accurate in the video.

Alex Sakaguchi

08:28 10 Dec 21

Really want to write a glowing review but I can’t.Originally ordered my Softopper 9/29/21. It’s now 12/9/21. Last and only email received was 11/12/21 telling me my order was scheduled to ship on 11/29/21, two months after ordering.I emailed on 11/29/21 to see if we were on schedule to ship. No response.Sent follow up email on 12/6/21. No response.I know everyone is suffering with supply chain delays, but the lack of communication is infuriating. The website says backordered items will take 3-5 weeks to ship. It’s now been over 10 weeks. In all that time, I’ve received only ONE email communication other than the original order confirmation. And what they said would happen did not happen.This is easily one of the worse retail experiences I’ve ever had. @softopper, if you check your reviews more often than you check your email, please refund my money already.Thank you.

Brian Bayne

22:31 06 Dec 21

After reading reviews I was hesitant to order since reading horror stories about availability and delivery times.I accepted that it may take a few months to get it to me. Well low and behold I got an email 5 weeks after order saying if I am willing to change the color I could get it the next week. After the conversation on the phone it showed up 4 days later and got it installed in a half an hour by myself just before the snow storm hit.Yes, as a company they are difficult to get ahold of but the product is worth the wait in my humble opinion.

Derek Crittenden

03:00 06 Dec 21

Scale of 1-5 for the product itself: 5/5. Only complaint is I wish the bars came in black, but I sprayed the bars with a bedliner product and took care of it. Durable canvas, cleaver design, adaptable, and low maintenance.Scale of 1-5 for the overall customer experience: 0/5. Customer service is AWFUL. The customer service is so bad that although I love the product, I would not recommend that you purchase it - Its the simple things: send me a tracking number once you say that it has been shipped; pick up your call; answer my email (not 6 weeks late).Overall: 2/5. If you purchase one of their products and have any problems (large or small), get ready to have your patience tested.

James O'Connell

17:47 01 Dec 21

I ordered my softopper months before it eventually arrived due to supply chain issues, and let me tell y'all it was worth every hour of the wait and every dollar of the price. I love it.Starting with the install, it was baby easy. The manual is quite detailed and can be done in under an hour by just one person. Some of my pieces were missing labels, I assume due to them wanting to get my order out as quick as possible, and still I was able to complete the installation.In terms of functionality, it's wonderful. Very easy to roll up or fold up entirely, which makes this a better option than a hard shell bed cover because you still retain full functionality of having a pickup truck without having to go through the painful process of taking the whole thing off.It protects my bed from weather very well. The intended purpose of buying my softopper was so I could sleep in the bed on overlanding camping trips, and it stands up to wind and rain very well. The ONLY reason it's not getting 5 stars is that during heavy rain the water on the top diffuses through and soaks the straps that dangle underneath that serve to hold up the side walls if you roll them up. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. They were never a pain to deal with and were always polite and quick to respond.Highly recommend softopper

Nikolas Tempereau

22:12 23 Nov 21

Customer service is extremely unhelpful, they will not process a refund and charged the account without delivering the product for weeks and weeks. DO NOT ORDER, you will not get any response from customer service.

Steph Lew

17:01 23 Nov 21

Update 11/23/21:I received my order quite literally out of nowhere as I have kind of given up on receiving anything for the next few weeks. This thing is awesome and completely changes the look of my truck and I couldn’t be happier with it! Super easy installation, barely had to even look at the instructions as it so straight forward. Be warned it is helpful having two people for the canvas stretch to the snaps, I’m sweating just thinking about it! However great the product, my frustration detailed in my original post still stands, as shipping delays during Covid are completely valid HOWEVER what is not valid is getting mad at customers when you haven’t or won’t communicate with them regarding their order. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I guess that was my bad. ?! Man I'm really regretting spending my money at this company, their stuff looks cool but be warned that you'll receive no communication and don't dare try to bridge that gap, instead just cross your fingers that it'll arrive someday!

Sam F

16:04 16 Nov 21

Good luck if you need accessories or replacement parts.. can’t get ahold of anyone and no response to email about an order that has been sitting “shipped”

Larry Logger

20:37 14 Nov 21

6-month report: Install was a breeze. Across country twice in all manner of weather, this surprised me for its water-tight performance. Get better mileage too! Absolutely no complaints! Would buy again in a heartbeat!2nd UPDATE: 5-stars for a surprise delivery of my soft topper today, 2-weeks before they said they’d ship. I’m overjoyed but it would be nice to know it was coming as a complete shipment. Even FedEx said was it was only one pkg. Bottom line: they are working their customer service! I’d rather they promise late and deliver early, than the opposite. Thanks Soft Topper! Now for the install…UPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. New ship date is week of 6/29. Guess they are slammed! Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I’m sure looking forward to getting the topper, sleeper add-on & boot cover. May add stars to their rating.ORIGINAL: Would love to give a glowing review but after 10-days, all I have show is an $1,100 credit card charge. A FedEx label was generated the same day as the order, but since then, no shipments, just crickets… If it’s a back order issue, then just let the customer know, for Pete’s sake! Calls, emails as yet NOT acknowledged. If you guys can auto-change my credit card, then you can code order updates as well?

Kelly Jones

21:28 10 Nov 21

I saw some reviews that were negative because of them taking so long to ship. I called the company and a friendly lady explained that they were understaffed and some of the materials were arriving weeks late. I went ahead and placed an order. My topper arrived in just two weeks and took about 90 minutes to install (im a little slow because I like to read everything carefully). Seems very high quality but I wanted to leave a review because the quality is very high and we all know that there are shortages right now. Would definitely buy again as it can be taken down in just a couple of minutes with one person.

Donna Nason

07:16 09 Nov 21

1st, It says installing takes about an hour...not if you do it right. I did the YouTube scroll first and watched several videos. All parts were there and material is exceptional! I kept the rails loose and glad I did due to repositioning several times. Make sure the red markers on the arm is towards the cab! I only needed help to pull down the sides to snap into place.. You have an option to use Velcro inside towards cab or drill pilot holes for snaps which are included. I did the snaps.. Over all perfect fitment on my Ram Longhorn! Absolutely love it! Oh, by the way I am 5' tall and a Grandma! Go girls you can do it!

Jeremy Rager

20:32 07 Nov 21

So far not impressed. I ordered about $1500 worth of product from #softopper and they marked it shipped, gave me a tracking number, and billed my account right away with in 2 days. But they have not, 2 weeks later, actually shipped it and will not return my emails or phone calls to find out when it will ship or if it got lost on the way to the shipper. Their auto reply email says give them a week to respond I gave then 7 business days. Softopper does not seem like a safe company to do business with. A simple communication would be nice. They won't even tell you if the item you are ordering is in stock or on backorder.

Justin Sparks

19:23 05 Nov 21

Ordered 6 weeks ago and still hasn’t shipped, tried contacting them via email and phone several weeks ago and get no reply. The only thing they are fast to do is take your money! Can’t even get a hold of anyone to get a refund.

Brennan Landry

18:15 03 Nov 21

ordered for my 2018 tundra extra cab on 10/7, received on 10/22. easy to set up, took around 45 minutes. four stars because one of the rail bars was missing the button that springs into the hole that lines up with it when the two rails are mated together. set up without it but used a self-tapping screw to secure. So far I really like it.

J.D. Winter

22:00 01 Nov 21

I purchased my soft topper in late 2020. It is now late 2021 and I just threw my soft topper in the trash dumpster. I should have spent the money for a quality topper shell.

257Paul

10:29 30 Oct 21

Order # 29230. Ordered, and payed on 8/17/2021.2021 Toyota long bed.Color; Gray.Tried calling, no answer.E mailed service, no reply !Paul Mason.149-57 18th Avenue,Whitestone, NY 11357Hello ........................... Well, here is a follow up on the above.On 10/27/2021 Softopper delivered !What a product, and it was worth the wait.Let me clear some thing up in defense of Softopper.They have been around for a long time, and the delay wasnot their doing. The supply chain for materials is a disaster tosay the least. Almost 3 1/2 months waiting.Anyway, I am more than totally satisfied with their product.Totally awesome ! Light weight, easily taken off, or folded down.Tip; If you are installing in a cooler climate as I had to, just put a small propane heater on the bed with the cap cover loosely on. Wait 10 minutesand proceed to snap the cover in place, but start the snapping at the cab side of cover and work towards tail gate.Ordered the gray top which matches the cement gray of Tacoma off road.Also have black Uptop overland rack system which contrasts well.Many thanks Softopper !Tally Ho !

James Polles

03:06 28 Oct 21

Received my topper a month ago, have been trying to reach someone via emails and phone ever since about a missing part, it seems this company has gone down hill since being acquired.

Katelyn

19:54 19 Oct 21

Update: I was able to get their attention by sending yet another message with the subject "horrible customer service".Their one response was then "sincerely" apologizing. I was informed my order was "scheduled to ship at the end of October. Also that I will love my soft topper for years to come.Such a joke.Don't order from this site if you need it anytime soon. It has been over a month and it still has not arrived. I have called and emailed, but have not gotten any response... Awful customer service in my opinion. I ordered Sept 11th.

michelle brinker

16:57 18 Oct 21

Ordered a topper months ago, have tried getting in contact multiple times about my order and have not heard back from. I have emailed, called, Messaged on FB and no one gets back to us. Trying to figure out how to cancel my order but haven't been able to do that either. Very disappointed and would NOT recommend this company to anyone

Andy Brown

05:34 17 Oct 21

I've owned the Softopper on my 2017 RAM 2500 since 2018. It has withstood a few Sierra Winters by now, and I am very happy with it's performance. I love the fact that it has all of the utility without the steep price if a fiberglass or steel shell. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. I've strapped kayaks to the top without issue. It's amazing. Spray it with 303 or similar UV protection onto it every now and again, and it looks as good as new.I'm looking forward to purchasing another for my 1979 Ford Bronco. I know that the current supply and labor shortages may mean that I'll need to wait a little longer for it to arrive this time, but that's to be expected nowadays. No big deal. I'm just thankful that I can purchase a super high quality product like this that is made in the USA. Nobody else even makes soft tops for older SUV's. I'm sure that the Blazer and Scout guys can relate.

Kev Letto

01:22 12 Oct 21

Back in 2018 I ordered one for my F150 and it shipped quickly. I had an easy time setting it up and I loved it very much. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top. I ordered it back in Sept. 10, 2021. I got a confirmation that they received my order and they charged my credit card. I then got an email soon after that neither confirming or denying my soft topper was back ordered. It said that any items that was back ordered would be shipped within 3-5 weeks. It is now mid October and I still haven’t received my soft topper. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. I did not ever receive a reply on the status of my order.I then called and attempted to reach someone in customer service but I had to actually leave a message for someone to call me back even though it was within business hours. I have yet to receive a phone call or email reply back on the status of my order.I am wanting to get a refund at this point because it doesn’t appear that I will receive the soft topper before I leave on my hunting trip to Wyoming. If you need this item for a hunting trip coming up you might as well wait until next year to order it because it won’t be here in time.I’m very disappointed in their level of customer service. I wish I could actually speak to someone in order to get my money back.

Mark F

14:48 11 Oct 21

The product is decent, if they get your order right, but the company's quality control program is non existent. I received the wrong clamps and a bed rail that was too short and had pitting in aluminum. They told me they'd have the correct rails and clamps shipped to me within two days. A week later, when I finally received the replacement rails and correct clamps, I realized they shorted me some screws for the rear window bar. Buyer beware with this company.Like others have said, they don't answer their phone or emails right away. When they get back to you, it's about four days later. With my latest issue, I still haven't heard back from them, and it's been over a week.

Maison Austin

16:03 07 Oct 21

Greater than 5 weeks since order was placed and have not heard anything about an update

Roger Eisenhower

22:02 30 Sep 21

Best topper for my trucks I have ever found. This is my second soft topper. Had one on my 2018 Chevy. Ordered one for my new 2020 long box High County Chevy. They had to make new ones for the newer models. Got mine as soon as they were updated. Got a gray one to go with my pearl white truck. It's awesome and does everything and then someI take it through the car washes and it doesn't leak . If you want something you can just fold down to haul something big and keep whatever in your bed dry and clean It's the Soft Topper.

Devlin Wubbena

17:54 27 Sep 21

After many phone calls and dead ends without response response I still haven't received that received the complete soft topper kit. You'll never speak to human being. The rear bar for the Flap Is in 5 parts part I've received 3 of them I still can't fasten the rear flap.

David Rowe

02:30 23 Sep 21

They take your order, mark it as shipped then make it terribly difficult to get thru to them. This company seems to be struggling. They sure take your money fast then go silent.

Jose gutierrez II

02:08 22 Sep 21

Placed an order September 1st. Still haven’t gotten my order. Tried to call multiple times even emailed and haven’t recieved any type of response . Gonna try an cancel at this point

Jeff Rusaw

15:09 21 Sep 21

Called 7 times. Emailed 5 times. Messaged on FB, Instagram and Twitter. No response. Charged my card tho. Have a tracking number but hasn't shipped. Will change review if I get contacted.

Chris French

00:46 19 Sep 21

I ordered a topper in July. Same issue as other reviewers. I was told at the end of August that the materials were back ordered and would be in Sept 6. Emailed the company last week to check on the order. No response. I am a small business owner and would never treat customers this poorly. A little communication goes a long way. If I don’t get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. What poor customer service.

Captain Cornbread

10:33 17 Sep 21

Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Have sent emails with only an automated response, tried calling and ran into cascading options, system hung up on me before I could even leave a message. I can't even cancel the order and get my money back. My only option might be to dispute the charge with my cc company.I did see some responses on the BBB website that indicated they get over 4000 emails a day. If that's the case they need to hire some help. They are plenty of people in Boulder that need a job and answering emails is easily done remotely.

Dalton Duriez

17:32 14 Sep 21

I have placed an order and reached out 4 different times now over the last 2 weeks. Not a single reply to the calls, emails, and inquiries via the website. This is horrible customer service, still awaiting a reply after 2 weeks.

Brendan Pfeiffer

08:09 09 Sep 21

No response from customer service. I haven't received any notifications about my order beyond a label created when I ordered. We're past the window for estimated delivery time. You need to be more responsive to your customers.

James Sledge

00:32 31 Aug 21

Please update me on my order, 27519. I have waited, and waited. I have made phone calls and sent emails. Only one response. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I am leaving Atlanta soon, and I just want my order. Please advise, I have been very patient

Melanie Shady

22:34 29 Aug 21

Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. We haven’t received anything and it looks like all they did was create a label. I’ve sent two emails but no response then I called and you can’t even talk to anyone. They took our money right away and we paid for shipping but no product!

David Pike

23:42 28 Aug 21

Several years ago, I had a Honda Ridgeline and purchased a soft topper. It was easy to install and I used it for years with no problem. Loved the ease of folding down to nothing for storage when not needed. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. And guess what, I will be buying another softopper as soon and I get the vehicle.American made (Colorado). Got to love it.

Corey Zahares

16:26 27 Aug 21

I ordered a softopper for my Chevy 2500 after having poor results trying to find a fiberglass cap.Ordering was easy.However,upon installation,I realized I was missing 2 clips for attaching the poles to the frame.I am also missing the seam sealer.I have tried emailing customer service and have tried calling many times.No response at all.This has been 2 weeks at least.Although I like the product,I would not recommend doing business with Softopper.

Erik Dinsmore

00:36 27 Aug 21

I ordered my Softopper at the end of July and got it mid August. First impression was that it seemed pretty solid. I've driven with it for a couple weeks now and I'm very happy with it. Rain, dust, mud , dirt, it keeps everything out. Looking forward to winter where I can really test it, but for now I am super pleased with it.

Doug Powell

18:39 24 Aug 21

I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. it lived through snow, rain, and heavy dust with excellent results! I loved the versatility of being able to roll up panels, or fold it against the cab when hauling something tall. Unfortunately, it wasn't fire proof, and neither was my Frontier. I lost it on August 4th while fighting the Dixie fire in Northern California. After this fire is over and I replace my truck, I will absolutely be purchasing another Softopper!

Cindy Shinn

12:43 21 Aug 21

I read the reviews that they don’t respond. But I really wanted the topper so I purchase it anyway. And yep here I am no topper- no phone call- no email- but they have my money… such a shame… all you have to do is communicate with your clients… please refund me my money!- update- 8/19/21 they finally called me and explained the back up and said I would receive the topper by the end of August. I was surprised when it was delivered 8/18/19- and I love it! Really easy to assemble - took me by my self about 45 min to put it on my truck- great material seems to be well made and I am now a happy customer! 👍🏻

Rick Handy

23:04 18 Aug 21

So I bought my Softopper back in 2017 because I didn’t like the limitations of my conventional tri-fold top. I also wanted to camp in the bed of my Tacoma, but wasn’t interested in the look or limitations of a fibreglass top.Well four years later I couldn’t be happier, this top performed perfectly for all my needs. I had purchased a screen window as well with camping in mind but found it wasn’t really a necessity for the most part because the fabric breathes like a good tent anyway.Although in hot weather camping it’s nice to have.Pops up in minutes for gravel loads or motorcycles and back again just as easily.Four years of Canadian winters and it still looks great!I followed the directions and sealed the seams and it still is weather tight.The only drawback is thing is a real attentive grabber; get used to other truck owners forever asking you about it. 👍

David Ummel

17:12 10 Aug 21

First of all let me say I love the way it looks and am glad I did it. I was difficult to install and took a lot longer than 1-2 hours. To add to the frustration, I was shorted one screw for the piece that went on the cab as well as 12 of the nuts did not fit the provided screws so that delayed the install due to a trip to the hardware store. Very glad to be on this side of the install.

Jimmy Guthrie

16:49 05 Aug 21

When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. I even demonstrate how easy folding it up.I like my top and am glad that I bought it. I won't go back to an expensive heavy fiberglass top.Well worth the money.

Joe Jordan

01:01 05 Aug 21

Fantastic Product! Easy to install, looks great, very versatile, and quickly convertible from topper to open bed and back. I find this much more useful, not to mention less expensive, than a hard camper shell. Thanks Softopper!

Matt Disbrow

14:17 04 Aug 21

I couldn’t be happier with my purchase and the customer service I received from Softopper. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. I bought this for a 2014 Chevy to provide extra storage primarily in hunting , fishing and camping applications and originally was looking at hard sided covers. However after looking at the cost deltas between the products for a 7 year old vehicle and the configuration flexibility of the softopper, my decision was easy. Gives me plenty of dry storage when needed but is so easy to configure and remove that I don’t get stuck having a shell on all the time. I was previously thinking I would buy a hard shell when I do buy a new truck but I’ll be purchasing another softopper insteadAs far as customer service goes, I offer the following. Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. I am leaving for a trip on 8/7 and really wanted to have the topper for it. I called, was able to get a hold of customer service and explained the situation. The woman on the other end of the line could not have been more helpful. She listed to my concerns, made note of it and offered to overnight my order once the materials were available given the supply chain delays. Well, it arrived in 8/3 in plenty of time for my trip. I know others have not had similar experiences based on the reviews below but it sure seems like Softopper is taking the feedback seriously and making positive changes based on my experience. Great product and people!!!

Chad Sciacca

06:07 04 Aug 21

Where do I begin? I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. Although, after installation i realized I did not receive the boot cover for when my top is fully retracted or stored. I emailed, left a voice message, and called multiple times to fix this to no avail. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. Before I bought the boot cover I am driving it with both sides and the rear rolled up and I get honks from cars pointing at my top. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. Thank goodness it didn't side-swipe anything. So as I inspect for the cause, I see that my driver side rear bar plastic clip where the tension strap attaches to is broke, so my tension on my drivers side was off and loose which made my top shift towards the passenger side and allowed the rear bar to slide out. Just to make it home I decide to roll down my sides again and snap them but not my rear most button snap on the drivers side where the clip broke is under extreme tension since there is no tension strap. The entire top tension is horrid and I have to hear it flap like hell during the ride home and afraid something else will break. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. I finally receive my items and I am missing a set of the rear plastic clips!! I ordered two sets for backups since my first one broke. I received 4 screws which would be enough for two sets, just not the second set! Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally. Of course they do not work but luckily I still had my original ones. These are just more issues added upon my terrible experience. I finally reinstall the clips and can now readjust my tension but ever since then the softop just doesn't hold a taught shape like it used to and flaps much more than ever before. I do not want to try tightening anymore and risk another clip breaking especially since I didn't receive my second pair so I'd have to wait again. Now I can't even trust it holding on tight with the sides rolled up. Overall, this is by far the worst series of customer service / product experience I have ever experienced with any company period. Considering I spent over $1000 for their softop i would have imagined these issues would be dealt with in a timely manner, let alone at all. I will not purchase another softop from here again and will try my luck with Rhinyl or go back to my hardtop if this damn softopper gives me any more grief. The two stars is only because the material is quality, but customer service and product experience was asinine. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it.

Michael Tincher

00:39 03 Aug 21

1 star and would give 0 if it was an option!!!Wow what a horrible experience! Ordered my topper on July 26th, and then the 30th I was notified that my order was somehow cancelled…. Now I didn’t cancel the order, but their “website” did. Remind you the pending charge is on my credit card for 10-14 days. Now instead of Softopper “holding” my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Their fault my order was cancelled but yet I have to reorder and have another $1000 charge either pending or paid to them. If only a company cared about their customers and not all about their bottom dollar…. This has cost them multiple future purchases which friends of mine would have been making. This act has for sure pushed me away. If customer service is this bad on a purchase, how will it be with replacement parts, warranty’s, etc.

Lorrin Brown

21:13 02 Aug 21

Giving the company 1 star and the very nice customer service person on the phone 5 stars as I know it's not her fault. My June 8 order has now been pushed from early July to mid August (maybe) with no notice to me if I hadn't called. It's unacceptable for a company to take your money and not communicate better than this. Additionally, if you don't have a product then change it to "sold out" on the website. That's not hard to do.***also when you review them the rating doesn't show up accurately. I rated them one star but it shows up as a 4...

James Johnson

17:11 02 Aug 21

Liking it so far. Took an hour to put on my 2021 Ram Warlock Classic. Instructions super easy went on without a hitch.

Andrew Coulombe

19:31 01 Aug 21

I ordered a tan Softoper for my 2020 Ranger long bed last Sunday. Being a Ranger top and in tan, I figured it would be a while before I saw it. This Sunday it showed up, WAY earlier than expected. It was also exactly what I ordered, undamaged and exactly as advertised. Thank you guys for the quality product and for rock solid customer service!

Kevin Bickford

15:15 30 Jul 21

Purchased new with my 2010 F150. Best investment for my trucks in 25 years! It’s keeps the weather off my cargo. Keeps wandering eyes away too. This thing has paid for itself many times over!Now it’s on 2019 F150. I’ve had top stitching reinforced & replaced the windows. After 10 years ZERO complaints!Anytime we’re asked about it. We tell folks “you can thank me later” Love this cap!

shane mead

15:14 29 Jul 21

Ordered my softopper for my 2020 ram 2500 back on june 1st and received it july 23rd. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Nga went above and beyond to keep me in the loop and even called me to tell me when it was shipped. Received it the next day. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around.

Kevin Jolly

20:30 22 Jul 21

Ok for starters. The top is nice and is very handy. All parts came and install was fairly simple if your mechanically inclined at all. The reason I am giving 2 stars is because the fact of the two different style directions and most of all the customer service. I am going to shoot you straight. If you’re looking for complete dryness LOOK ELSE WHERE!!!! If you’re looking for great fast customer service don’t bother ordering it. And yes it will take 10 days for it to ever ship. I applied the seam sealer they supplied. Topper leaked like crazy!! Called and left message and a month later I finally received a call back. That same day I called I emailed them. Took 2 weeks for someone to ever get back to me. In the mean time I had alrdy purchased my own seam sealer and heavily applied it. Still not fully dry but itll work.

Ben Dunn

01:18 20 Jul 21

Great product. Shipped fast. Installation was straight forward. Excellent customer service. Looks good on my 2017 Tacoma.

Damien Farias

01:55 17 Jul 21

I had a positive experience.Wait time was only 3 weeks it was easy to install fit and finish was perfect Aloha

James Hargens

05:13 11 Jul 21

Worst shopping experience i've had in some time. They took my $998.00 and I waited and waited and waited. The almost a month later when I tru to contact Softopper and ask were my product is, they don't answer any of my emails. They don't answer the phone.FINALLY i get ahold of someone and they literally picked up the phone and you could hear them laughing and joking in the background for about 20 seconds before she said "hello" I swear she was drinking.I got a full refund but they kept my money tied up for almost a month.You decide.

Ella gregory Gregory

21:28 10 Jul 21

A Wild

15:40 10 Jul 21

I bought the Softopper because of a friend's good experience. The installation instructions are the best I have ever seen, both printed and video. The topper went together smoothly and looks great on my Tacoma. I just finished a trip of over 1200 miles with no issues. I'm glad I bought this product.

Michael Hess

21:10 09 Jul 21

Well due to the Pandemic my order was backlogged. Not an issue but when my Topper finally arrived it was the wrong color. An after chatting with their customer service another topper was sent over night with a return label so I could send the first one back. Very impressed with their customer service it is Top notch. An their product is well built. Look forward to using my Topper for many years.

Joshua Haendle

00:05 07 Jul 21

These guys are great. I ordered my SoftTopper last minute during their busiest time of the year. I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I explained my situation and not only did their team rush my order, but they kept me up to date every step of the way as to it's delivery progress. I received my topper in 3 weeks and got it installed this Weekend. It was a piece of cake to put on and looks awesome. I couldn't be happier. I can't wait for our road trip to test it out!

John Gibson

17:17 04 Jul 21

Hate to add to the on going story as it seems to be over and over. however, I have Experienced the same with my purchase. You can get no answer anytime you call and mine went from delivery to just pending with no way to connect and no response. They reached out after many attempts trying to reach them and said they were short staffed which was not a good response after a month. However I received my top and totally happy with quality and fit. I would totally recommend this top. Company could use some work but great product” be open as product is great!

Ron Teeple

15:40 01 Jul 21

Ordered softopper for my Ram. The order confirmation stated the product would ship late June. Month went by with no updates. Called their customer service and was told my order was pushed back until late July with no guarantee it wouldn't be delayed further. No notice or any voluntary info from softopper. They'll take your money with no delay though.

Dakotah Willden

17:49 30 Jun 21

We ordered and paid for a soft topper on June 13th. We were told it would be shipped within 10 days. It has now been 17 days. I have called and no one will answer the phone. Left multiple messages. No one returns your call or give us any update on ANY thing. I am so disappointed in the NONEXISTENT customer service. And now looking through the reviews it looks like there has been multiple people who ordered the same time we did, and are having the same issue. This is not acceptable. Call your customers back, or give them their money back!

Janet Andrewson

21:22 29 Jun 21

I can’t rate the product. Rating the company and customer service. Received an email the day I ordered saying my order was processed but wait 10 days before checking on shipping. Called after 10 days. No answer. Emailed and received response to find out it was on back order till mid July. No indication of this when I ordered. Customer service doesn’t answer doesn’t return calls. No response to follow up emails request to cancel. This was major purchase major money for me. I guess I’ll have to go thru my credit card. Terrible. Really a zero.

Gaige Carter

18:46 24 Jun 21

been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. once you place order its like they disappear i have one email conformation for a thousand dollar purchase and have called in 20+times in one day and they never answer the phone.

tameka Thorpe

19:23 23 Jun 21

Customer service is amazing!!!

Julie Botero

19:09 23 Jun 21

We ordered a softopper a month ago with estimated restock date of June 11. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Customer service seems to be lacking. We will need to stop payment on our credit card as we can’t seem to get through to anyone and have no idea if/when it will arrive (we move soon). Order #16950

Austin Gregory

18:05 23 Jun 21

Richard Wilson

04:27 23 Jun 21

I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.

david weigel

22:25 22 Jun 21

I have had my soft tupper for a few years you years now And it's one of the best things I've ever bought started out as for my wife's pick up And then when we sold hers and I put it on my pickup and it's on there right now I use it every day If it protects everything that I put in there I have had only one glitch If one of my tension straps has failed me And I need to get a new one

Jami Egan

20:21 21 Jun 21

Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. One email even went as far as to say I was the one who misunderstood when it would be shipped although the confirmation email specifically stated the shipping parameters and that they would be in contact if there were any delays. I responded to 2 of the emails requesting a refund but have yet to receive a response (which was a week ago). Still not answering their phones. Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. No communication from the company after several attempts to contact. They do not answer their phones and you only get a generic response to emails saying they will get back with you which has not happened. I would not have ordered if I would have known I would not get what I paid for in the time promised. If you have enough time to respond to bad reviews, you should have enough time to respond to your customers when they contact you. I will be waiting for an update. Order # 12450.

Dominic Tovar

15:25 21 Jun 21

Costumer service is beyond terrible, called multiple times during business hours and no answer. My package said it would arrive a week ago yet fedex has not received the package. Very mismanaged I would take my money somewhere else next time

Jason Schussler

01:01 21 Jun 21

Love my softopper! We use it every camping trip, to keep all our gear dry when hauling it back and forth! Easy to retract for larger loads in the back. Set-up was easy, follow the instructions and no problem. Several months of use out of it and plan to get several more! Great product, very durable. Also, great customer service to work with. I had a few questions on sizes for my truck, very helpful!

Slo Mo

01:56 20 Jun 21

Arrived sooner than expected. Easy to follow instructions made installation a breeze! Fits well and looks great. No problems at highway speed.

Derek Black

18:14 16 Jun 21

Matt Laderwager

23:37 14 Jun 21

Customer service is non existent... I understand being backed up and overwhelmed, but this should be noted on your website. There should be a giant note on the top of the website warning of the backlog of orders and delayed response times/processing time.That being said, the item I ordered was listed as in stock. It was noted to allow 10 days to ship. 14 days later and I have not seen any updates in shipping. I have called multiple times a day for the past three days and cannot get through. I called 28 (!!!) times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. Now I am in a panic because I am moving from South Carolina to Colorado at the end of the month and have no idea how I'm going to safely transport my three Siberian huskies (I have a two door truck). If the item does not ship this week it will not get here in time and I do not know what I'm going to do.I will update this review when/if I hear from softopper about a status update. Order 15616

marques bernales

20:12 14 Jun 21

Spent nearly $900 for a softopper 26 days ago that has not shipped yet. Have called multiple times and dialed every department, no answer from anyone. I have left plenty of voicemails with my name, number and order number and still no calls back...

Ryan Compagner

21:23 08 Jun 21

If you love dealing with terrible customer service this is your place. Ordered my topper almost a month ago. I have called customer service 30 times, left a voicemail and sent multiple emails. No response they say 3-5 days on a call back but it doesn’t happen. They had no problem billing my credit card early to get their money. I won’t do business with them again. I just want my topper so I can be done with this garbage.

Clint Baxter

01:47 03 Jun 21

Ordered the softtopper back in April 15, 2021, the crew at Softtopper always kept me up to date with delivery. Come to find out it was on back order I was a little disappointed but stayed positive, finally received it May 31,and just finished the install today. The wait was worth it love the look of it. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. We can't wait to go exploring!!

Kj Paitsel

23:33 31 May 21

Finally got my Softopper and got it installed this weekend. Great product, I love the fit and functionality!! Definitely we’ll worth the wait. Very good quality parts and top, would highly recommend to anyone!

Abel Rodriguez

08:35 29 May 21

Excellent quality. Hardware is strong and instructions are easy to follow. Installed on 1987 K5 blazer great addition to any truck

Jimmy Ford

21:59 24 May 21

If you love super slow service, then this is the place for you! No customer service skills whatsoever. Will never attempt to do business here ever again.

Michael Bell

11:32 22 May 21

Customer Service: I called prior to ordering to ask questions on the product, shipping to Canada, and ordering spare parts. All questions were answered and my concerns eased. I was told there would be a delay in shipping. I placed the order and the next day I received the date for shipping. My second call was to order spare parts which again was handled in a friendly and professional manner.Shipping: I was skeptical they could ship the product over 3,000 miles to another country in 3 days, but they did! Canadian customer remember we have to pay GST & duty to customs before the package is released at the border.Installation: Included instructions & YouTube video were accurate, easy to understand and installation took about an hour to complete.Storage: Collapsing the Softopper for storage was easier than I anticipated. Doing it in warm weather definitely makes a difference.My Softopper is is exactly what I was looking for - looks great, increased my storage capacity, and provided the flexibility to store it in a small space when not needed.

Phillip Falgoust

02:25 21 May 21

Highly recommend this business and their products! Not only did they deliver my topper much sooner than expected, but when I was having some issues with installation, they squared it away with no questions.

Terry Bellin

20:46 13 May 21

After reading Margie’s review, it is exactly how we are feeling. My husband ordered a topper on April 9, 2021 and it was charged to our credit card in April 10, 2021. This does not seem right that we paid for the topper, but it is still not on it’s way. We also have called and emailed them with no response.My husband Jesse ordered the topper, he does have an order number and is waiting on a email or phone call back.

Lonny King

21:32 10 May 21

The Softopper fits like a glove. It took me less than two hours to install by myself. The expected delivery with the back order for material shortages was later in May, I received it two and a half weeks early.Thank you.Lonny K

Zoe Escamilla

18:00 10 May 21

Super bad customer service. I would not buy anything from here.

Danielle Glenn

00:09 09 May 21

I was concerned reading the reviews that the company was experiencing major growing pains from their exponential growth. But I really liked the flexibility of the topper. I am pleased to report the boxes arrived in perfect shape, on time, with all pieces, and all pieces were correct and good quality. The video made installation a breeze with the help of my husband. Nicely done!!!

Margie Rose

16:23 08 May 21

I have been on back order for my truck top sense apr. 10 that is 29 days,I am having a feeling I have been ripped off for about $900.

Dena Lock

02:29 06 May 21

I love my new canopy!! The shipping was great! It came seven days after I ordered it. All the pieces were there and it was easy to install! Great company and worth the money! Thanks for making a great product!

PAUL MARSHALL

22:11 02 May 21

Really pleased with this purchase. Quality craftmanship. Looks great! Easy to follow installation instructions. Couldn't be more pleased!

Lindsey Beasley

19:49 02 May 21

I WAS SKEPTICAL...when I first purchased this 4 years ago for my work truck, Chevy Colorado. I've since had this on 2 vehicles and very pleased.I was skeptical about the durability. I drive a lot in Wyoming where the wind blows so bad they often shut down the highway to light profile vehicles. I tend to drive at normal speeds in these conditions when possible and was worried the Softopper would rip off. I'm happy to report after driving many, many miles in these conditions it has performed very well.I love versatility of this thing. It allows me to cover up bikes that hang off the back tailgate. It allows me to carry cargo that is tall that I otherwise would not be able to carry with a fiberglass topper.There are only to things I would consider when purchasing this again, or recommend to anyone looking at one. 1) it is not water tight. If you are looking for something that won't allow any water to find it's way into the bed, this is not the best option. Don't get me wrong, it does a good job, but after driving in a rain storm for a while moisture finds it's way through wind-driven rain. 2) The back window over the tailgate will eventually become hard to impossible to see out of over time. UV degradation, dirt staining, and scratches will cause the transparency to lesson over time. 'Bottom-line: I would absolutely buy this again.

Daniel Nelson

19:41 24 Apr 21

I've had my Softopper for a few months now and it's been great. It has held up very well in the freezing cold and high winds here in Montana. I've liked it so much I purchased the tent addition as well, which was easy to set up and makes for a comfortable truck bed camping tent.Their customer service is great too. One of the original parts I received was faulty so they sent a replacement part overnight. I'm definitely a fan of this company and their product.

Trav Scoop

01:56 18 Apr 21

Very close but not quite. 2006 Nissan Frontier Nismo1. The rear bar is three pieces, two smaller end pipes fit in the main larger middle one. Problem is the ends are square cut and NEED to be chamfered, why you ask, because otherwise the ends of the center bar are barely past the edge of the canvas tube that holds it. So when you open the rear you're likely to move the tube slightly and then the edge of the tube catches on the edge of the canvas and won't move unless you wiggle and jiggle it. If you don't center then the rear flap isn't going to sit right. I pulled mine apart and used a file to chamfer both edges and now the tube doesn't stick.2. The front flap velcro doesn't really work with the utilitrac. The velcro is only partially engaged on the loops even if they are put right near the bottom of the bed. I ended up making some brackets with flat bar stock and unistrut nuts and bolts from Lowe's and some snaps that I got from Tandy Leather. Then I offset the snaps on the bar stock and tightened them down where they hold the front taught and used the snaps.Mind you this is all with the solid canvas front and rear panels. Also I recommend getting another bottle of seam sealer and sealing everything up. I installed mine and then pulled it off and sealed everything, wanted to make sure it fit first I suppose.

gary hofer

21:13 17 Apr 21

Bought softopper for my 2020 Gladiator right before last winter, Very easy to install customer service is excellent and the top made it through the Midwest’s winter, keeping my tools and luggage dry! I would definitely purchase another one and recommend to friends and family.

Nicholas Hensley

18:58 16 Apr 21

I have been interested in purchasing a Softopper for my truck, but have some questions. I've tried to call their customer service line every day this week with no answer. I've left several messages and received no replies. I see so many review about their awesome customer service, but I am having second thought about ordering now because I am finding out that their customer service is actually horrible. I can't imaging being stuck with this product and having an install or tech question and just being stuck in the dark with absolutely no help from the completely absent customer service.Maybe they are closed down?**Edit**Received a response through Google review from the company after posting this review... Sadly, I have already placed an order from a different company. Too bad...I really was interested in their product. I hope that they are able to fix the issues that they are having with customer service response times.

Jeff Jones

15:36 15 Apr 21

I would like to say great product But I still haven't seen my Soft topper. I ordered it last month and have called customer service at least a dozen times to no avail, I finally quit calling customer service and called their installation help line to get through. If you are doing that well, hire more people to man the phones!

Brandon Allen

23:13 14 Apr 21

Have had mine over a year now and absolutely love it.I've camped in it,put it up when not moving the fifth wheel at the campground,put it down in no time to haul wood.Very versatile and heavy duty.I contacted customers support and they were more than happy to help me with my problems.Guaranteed to buy another softopper if I need another.

Evan V

21:57 14 Apr 21

Desirae is amazing and softopper is extremely lucky to have her. She went above and beyond for me and I am so excited to get my new softopper. Thank you so much Desirae you are the best and I will 100% recommend you to all my friends with trucks!

Richard Gonzalez

00:34 06 Apr 21

Just bought one for my 2020 RAM 2500 and I love it! Installed in just under two hours with my 14 year old son doing most of the work. Simple and looks pretty nice!

See all reviews Write a review

$829.00

MSRP:

SELECT YOUR VEHICLE*

Shop

Please select your canvas color.

SELECT YOUR CANVAS COLOR*

Black

Gray

Tan

BED LENGTH

5 ft. bed

ATTACHMENT TYPE

Regular Clamps

Black Canvas

Stealthy. Goes with everything. Looks good on any color vehicle.

Tan Canvas

If you live in the desert or in any dry, dusty, area, this is the color for you. Reflects more sunlight, so it’s a good choice when you bring the dogs.

Gray Canvas

Looks good clean, looks even better dirty. Fits in anywhere from the city to the wilderness. A little cooler than Black.

You bought your truck because your lifestyle demands it. Ford’s Ranger is a perennial favorite among people that use their truck to get down and dirty. Your Ranger does it all, just like your Softopper. It plays as hard as it works. When you’re hauling tools to the jobsite or answering a friend’s call to help them move, your Softopper stows up and out of the way. Deploy it to secure your load and keep your stuff out of sight.

The Softopper doesn’t quit on the weekend either. Fold your topper up and load up the bikes, kayaks and camping gear. Get to your site and set it up to sleep under. Or roll up the side panels and give the dogs a palace out of the sun. With the easy up/easy down nature of your Softopper, there is no reason to leave anything behind.

Additional Information

Installation/Removal
The Softopper installs in minutes with custom clamps without any permanent modifications required. No drilling needed. Non-adhesive weather stripping provides waterproofing for your entire truck bed. It takes one person mere seconds to remove your Softopper entirely and folds flat for quick, easy storage in any space.

Modular and Versatile
Customize your Softopper for how you work and play. In addition to the fully open and fully closed configurations, the canopy’s side panels and rear window roll up for easy access. No more crawling through the bed to get to gear up front. It’s also dog friendly. Open up the sides and give your pal plenty of air with protection from the sun and rain. Replaceable clear vinyl windows provide complete visibility through your truck bed.

Quality/Durability
Colorado made from the highest quality materials. A rust-free, anodized aluminum frame supports a 2-Ply, laminated PVC-coated canopy. The canopy is waterproof, UV, rot and mildew resistant, and is incredibly easy to clean. This 4-season sailcloth shrugs off beating sun, pouring rain, heavy snow and hurricane-force winds. Uses heavy duty #10 YKK zippers. The non-adhesive weather stripping protects your entire truck bed. And all parts are user replaceable.

Substance with Style
Available in three colors: Stealth Black, Desert Tan, and Battleship Gray. There are three options for the replaceable window panels: Clear, tinted and solid. Looks as great as the day you bought it, for years to come.

Everyday Utility
Strikes the balance of bulky, heavy camper shells and space-limiting flat tonneau covers. Use fully closed for weather protection and security, quickly collapse it open for hauling or go safari style with sides rolled up. No significant change in gas mileage. No wind noise even when driving at highway speeds.

Detailed Specs

Frame: Rust-free anodized aluminum with zinc-coated steel fasteners
Canopy: Waterproof, all-season 3-ply laminated sailcloth
Window: Replaceable acrylic
Zippers: YKK heavy duty #10
Weight: 14-30 pounds (depending on model)
Folded size: 13 x 3 x ~50-63 inches (depending on model)
Average installation time: 40 minutes
Average removal time: seconds

Installation Instructions

California Residents: WARNING

Softopper California Proposition 65

WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.